Posted:8 months ago|
Platform:
Work from Office
Full Time
As a Technical Support Specialist in our organization, your primary responsibility is to provide technical assistance and support Over Voice to our customers. You will be the first point of contact for customers seeking help with technical issues related to our products or services.
-Providing step-by-step guidance and troubleshooting assistance to resolve technical problems.
-Documenting customer interactions, issues, and resolutions accurately in our CRM system.
-Collaborating with other departments such as engineering or product development to escalate complex issues or bugs.
-Following up with customers to ensure their technical issues are resolved satisfactorily and providing additional assistance if needed.
-Adhering to company policies, procedures, and service level agreements (SLAs) to ensure customer satisfaction and service quality.
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