Technical Support Associate - Voice

Sky Q Tech International Voice / Chat Support team

Position Details

• Process

• Job Location

• Compensation

Eligibility Criteria

• Education

• Experience

• Skills Required

  • English (spoken & written)

  • Strong interpersonal skills and ability to handle customers with patience & empathy

  • Good problem-solving ability and attention to detail

• Work Flexibility

• Availability

Key Responsibilities

• customer interactions via voice calls, live chat, or emails

• technical support, troubleshooting, and product/service-related queries

• accurate and timely resolution

• first call resolution and customer satisfaction

• Document all customer interactions in the CRM system, escalating unresolved issues to the relevant department when necessary

• Work collaboratively with team members and supervisors to achieve individual and process-level performance targets

Perks & Benefits

• 5-Day Work Week

• Performance Incentives & Monthly Bonuses

• Transport Facility

• Career Growth

• Employee-Friendly Environment

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