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Technical Support Analyst

Technical Support Analyst

BMC Software

2 - 5 years

10 - 14 Lacs

Pune

Posted:23 hours ago| Platform:

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Skills Required

bmc remedy technical support servicenow active directory troubleshooting printers c++ system software remedy networking patching desktop java itsm ms office outlook ticketing technical process incident management vpn linux desktop support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Support Analyst India:
Roles and Responsibilities:Serve as the first point of contact for end-users seeking technical assistance via calls, chats, or tickets.Troubleshoot and resolve hardware, software, application, and network-related issues efficiently.Manage incidents, service requests, and problem tickets using ITSM tools (e.g., ServiceNow, BMC Remedy).Provide support for desktop/laptop systems, mobile devices, printers, and conferencing equipment.Ensure timely escalation of unresolved issues to the appropriate internal teams or vendors.Install, configure, and upgrade system software, patches, and security updates as needed.Assist with user account administration including Active Directory, Outlook, Office 365, VPN, etc.Maintain accurate documentation for issues, solutions, asset inventory, and technical processes.Educate users on system usage, security practices, and self-service tools to reduce support requests.Monitor IT systems for performance issues and outages, and act proactively to minimize downtime.

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BMC Software

IT Services and IT Consulting

Houston Texas

5001-10000 Employees

521 Jobs

Key People

Aneel Bhusri

CEO
Michael McClain

CFO
Mikey Koss

CTO
Katherine Bailey

VP of Product Management
Tiffany McGowan

VP of Marketing

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Technical Support Analyst