Technical Services Manager & Business Development

Location:

Experience:

Employment Type:

About the Role:

Business Development & Technical Services Manager

flexibility with working hours/shifts

Key Responsibilities:

1. Business Development Responsibilities:

• Identify and acquire new customers in the

  USA, UK, and AU markets

  .
• Develop and implement strategies to expand the company’s presence in these regions.
• Build, nurture, and maintain

  long-term client relationships

  , ensuring high levels of satisfaction and repeat business.
• Collaborate with internal

  sales and marketing teams

  to support client acquisition campaigns and lead generation efforts.
• Participate in proposal development, pricing strategies, and contract negotiations.

2. Technical Services Leadership:

• Lead and manage

  internal IT and technical support operations

  , ensuring optimal service delivery.
• Oversee

  day-to-day IT support

  to ensure efficiency, reliability, and minimal downtime of internal systems.
• Align technical delivery with

  business goals and customer expectations

  .
• Evaluate and improve IT processes, security standards, and technical support practices to drive operational excellence.

3. Partner Relationship Management:

• Develop and maintain

  strong relationships with Indian outsourcing partners

  to ensure smooth operations.
• Collaborate with partners to ensure

  seamless integration of outsourced services

  into company operations.
• Proactively identify and resolve service delivery issues to maintain performance standards.

Required Skills & Qualifications:

• Bachelor’s/Master’s degree in Business Administration, IT, or related field.

• 6–8 years of experience

  in business development, account management, and IT/technical support leadership.
• Proven experience in

  international client acquisition and relationship management (USA/UK/AU)

  .
• Strong understanding of IT support operations and partner/vendor management.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to work in a

  fast-paced, dynamic environment

  and manage multiple priorities simultaneously.

Additional Details:

• Work Location:

  Mysore (Work from Office – mandatory).

• Shift Timings:

  Flexible working hours with the ability to support

  overlapping USA, UK, and AU time zones

  as required.

• Travel:

  Occasional travel may be required to meet clients or partners (domestic and international).

• Mode:

  Full-time, Permanent.