Technical Service International Market

Job role- Technical Service- International Market (India)
Experience - 2-4 years
Location - kolkata
Role Purpose To support technical service activities for tire and non-tire rubber customers by facilitating new grade approvals, ensuring adherence to customer-specific requirements, resolving technical issues, and coordinating cross-functionally to enhance product performance, customer satisfaction, and brand reputation. Key Responsibilities-
A. New Grade & Customer Approval
Coordinate with Marketing, R&D, and Manufacturing teams for approval of new carbon black grades for existing and new customers across tire and non-tire segments. Support initiatives aimed at expanding the customer base. B. Customer Engagement & Technical Support
Schedule and conduct customer meetings for technical discussions. Provide solutions for technical issues raised by customers. Ensure 100% adherence to customer engagement schedules and action plans. C. Specification Review & Implementation
Review carbon black specifications shared by customers. Ensure 100% implementation of approved specifications into internal systems. D. Customer Satisfaction & CSR Compliance
Develop and maintain Customer Specific Requirement (CSR) matrices based on customer Supplier Quality Manuals. Ensure timely updating, communication, and implementation of CSR across the organization. E. Brand Building & Product Stewardship
Participate in global product stewardship initiatives. Support activities related to product safety and customer information management. Evaluate CSR initiatives on global platforms and assist in implementing improvements. F. Improvement Initiatives & Projects
Coordinate new projects assigned by Planning or Marketing based on market requirements. Work with cross-functional teams for development or modification of grades aligned with market needs. Internal & External Work Relationships
Internal Contacts Manufacturing Units, Planning, Procurement, Logistics, IT, Marketing Support on product applications Escalation and closure of CAPA Ensuring implementation of CSR across the organization External Contacts Customers, Suppliers, External Laboratories Resolution of customer complaints Support for product approvals and specification-based requirements Development of new packaging solutions as per market needs Certifications
Certification in QMS (Quality Management Systems) preferred. Functional Skills & Competencies
Basic knowledge of rubber technology and carbon black applications. Strong analytical skills to understand process requirements and product applications. Ability to apply problem-solving tools and basic statistical methods. Working knowledge of QMS principles Ability to coordinate cross-functionally and manage customer relationships Good communication and documentation skills.