TECHNICAL SERVICE HEAD

You will be joining our skilled and experienced team at CRI, contributing to our strategic organizational growth as we aim to become the industry leader in providing top-notch fluid solution systems to individual and institutional customers. Upholding values of commitment, reliability, and innovation, we prioritize the systematic growth and work-life balance of our employees. As a key member of our team, you will be responsible for effectively leading, motivating, and developing the service team nationwide. This role involves creating, developing, and managing the service network, including service centers and field service mechanics. You will also be in charge of imparting training to service centers and dealers, enhancing service processes to industry standards, and managing customer service offerings while maintaining customer relationships. Additionally, you will provide technical knowledge tools to the marketing team, dealers, and service centers, oversee product complaint management and spares management, and coordinate with various departments such as Product Development, Manufacturing, Central Planning, Marketing, and Service Centers. Your responsibilities will also include managing defective products, ensuring repair efficiency as per company standards, conducting audits, collecting customer feedback, and analyzing customer satisfaction. Budgeting and controlling service expenses, analyzing product complaints, defective management efficiency, and overseeing team members" performances are crucial aspects of this role. Extensive travel across the country will be required to fulfill these responsibilities effectively. We are looking for male candidates with comprehensive industry knowledge, strong customer-facing skills, excellent leadership qualities, innovation mindset, good communication skills, and quick decision-making abilities. The position reports to the Vice President - Marketing and is ideal for individuals with experience in industries such as Pumps, Automobiles, Electrical & Electronics, Tractors, Domestic Water Purifiers, UPS, and Batteries. Salary and benefits will be based on qualifications and experience, with innovative compensation schemes offered. Candidates are required to own a laptop for various reporting activities. If you believe you possess the necessary skills and experience, we encourage you to submit your resume and cover letter to corp@cripumps.com to explore this exciting opportunity.,