TECHNICAL SERVICE HEAD

Role Overview: You will be responsible for effectively leading, motivating, and developing the service team across the country. Your role will involve creating, developing, and managing the service network, imparting training, enhancing service processes, managing customer relationships, and providing technical knowledge tools to the marketing team, dealers, and service centers. Additionally, you will oversee product complaint management, spares management, budgeting, controlling service expenses, and analyzing team performance. Key Responsibilities: - Lead, motivate, and develop the service team nationwide - Establish and manage the service network including service centers and field service mechanics - Provide training to service centers and dealers - Enhance service processes and practices to industry standards - Manage customer relationships and customer service care - Provide technical knowledge tools to marketing team, dealers, and service centers - Manage product complaint, defective management, and repair efficiency - Budget and control service expenses - Analyze product complaints, defective management efficiency, and customer care - Oversee team members" performances and prepare various reports - Extensive traveling across the country may be required Qualifications Required: - Bachelor/Master of Engineering graduate with around 10 to 12 years of experience in managing service functions at the national level - Age limit: 35-45 years - Comprehensive industry knowledge in pumps, automobiles, electrical & electronics, tractors, domestic water purifier, UPS & battery - Strong customer-facing skills - Excellent leadership qualities - Good communication and quick decision-making skills - Male candidates preferred Company Details: CRI believes in the expertise and experience of its personnel as the key to strategic organizational growth. With a focus on commitment, reliability, and innovation, CRI aims to provide the best fluid solution system to individual and institutional customers. The company values the systematic growth of its employees and ensures work-life balance. If you meet the desired candidate profile and qualifications, submit your resume and cover letter to corp@cripumps.com to explore the opportunity to work with the CRI expertise team in Coimbatore, India. Salary and benefits will be competitive and commensurate with experience. Candidates are required to own a laptop for various reporting activities.,