Job
Description
Hi, Greetings! We are hiring for Technical Service Desk role. Key Responsibilities: Act as the first point of contact for all IT-related technical issues via phone, email, or ticketing systems. Provide support for Windows OS, desktop/laptop hardware, MS Office Suite, VPN, printers, and standard business applications. Troubleshoot issues related to network connectivity, DNS, DHCP, proxy, and Wi-Fi. Handle user account administration in Active Directory (password resets, account lockouts, group memberships). Install, configure, and maintain software and hardware components. Provide remote support using remote desktop tools (e.g., TeamViewer, AnyDesk, RDP). Escalate unresolved incidents to second- or third-level support teams while ensuring proper documentation. Monitor and update incident and service request tickets in the ITSM system (e.g., ServiceNow, BMC Remedy). Follow ITIL practices for incident, problem, and change management processes. Maintain technical documentation, FAQs, and knowledge base articles. Assist in deploying patches, antivirus updates, and security compliance checks. Must be ready to work on rotational shifts. Interested candidates may apply or can send in your updated Resume to careers@satmz.com
