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Job Description The SAP Materials Management (MM) Manager is responsible for overseeing all tasks within the supply chain, including consumption-based planning, purchasing, vendor evaluation, invoice verification, inventory management, production planning, and warehouse management. The Manager ensures that business requirements are understood, prepares AS-IS & TO-BE documents, and facilitates sign-offs with users for the Business Blueprint document. The Manager also performs system configurations based on the Blueprint document, coordinating with various configuration teams handling different business processes. Responsibilities Implementation Projects Understand and align activities with the organization's values and vision. Protect Intellectual Property and adhere to company policies and procedures. Set up the organizational structure for Material Management, including configurations like Purchase Organization, Valuation Area, Plants, Storage Locations, and Warehouse Structure. Finalize Material Groups, Purchasing Groups, Payment Terms, Incoterms, and Pricing Procedures. Define number ranges for Material Master, Vendor Master, and purchasing/inventory documents. Configure release procedures for purchasing documents, such as Purchase Requisitions and Purchase Orders. Prepare testing documents, conduct internal testing, and support quality assurance processes. Develop master data templates for Material Master, Vendor Master, Excise Master, Info-Records, Source List, and Purchase Orders. Perform integration testing with other modules (PP, SD, FI/CO). Prepare cut-over strategies for MM objects and support Go-Live preparation and post-Go-Live support. Create user manuals and conduct training sessions for business process owners. Support Projects Interact with clients through online meetings, calls, and emails to address support queries. Handle tickets and tasks, ensuring resolution within defined SLAs (Service Level Agreements). Troubleshoot system issues, perform root cause analysis, and provide effective solutions. Implement configuration changes as needed to support business requirements. Raise Change Requests (CRs), write functional specifications, and manage CR lifecycle. Prepare test data, conduct testing for CRs, and document test results. Carry out regression testing to ensure system stability after updates. Collaborate with consultants from other modules to address cross-functional issues. Develop customized reports based on business scenarios. Create detailed blueprints to support the configuration of business scenarios. Evaluate research findings to develop strategic recommendations. Mentor and coach team members, sharing knowledge and best practices. Essential Skills Job-Specific Skills Strong experience in Procurement, Inventory Management, External Service Management, Logistics Invoice Verification, Batch and Serial Number Management, Output Determination, and Cross-Module Integration. Expertise in India Tax Procedures within SAP MM CIN Module. Excellent communication, analytical, and critical-thinking skills. Strong organizational skills, with the ability to meet deadlines effectively. Dynamic, flexible, and persistent with a proactive problem-solving approach. Proficiency in customer relationship management. Ability to suggest innovative, pragmatic solutions and participate in continuous improvement initiatives. Personal Attributes Deep understanding of business objectives and organizational structure. Strong work ethics, trustworthiness, and attention to detail. Ability to maintain confidentiality and integrity. Collaborative, team-oriented with a commitment to excellence. Capable of working under pressure and managing multiple deadlines. Preferred Skills Strong problem-solving abilities and critical thinking. Advanced proficiency in Microsoft Office applications. Self-motivated, quick learner with the ability to operate independently. Proven track record of achieving impactful results. Versatile thinker with a broad understanding of various industries, products, and technologies. Personal Skills Proactive mindset with the ability to anticipate and address challenges. Strong negotiation and persuasion skills for effective stakeholder management. Strong interpersonal and mentoring skills. Ability to perform under stringent deadlines and challenging client conditions. Equal Opportunity Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, pregnancy, age, disability status, genetic information, or any other characteristic protected by law.

As a customer support agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide effective and high-quality support. Your core responsibilities will include providing chat support, ticket support, demonstrating product knowledge, and troubleshooting issues. To excel in this role, we are seeking candidates with at least 1 year of relevant experience. It is essential that you possess knowledge of VPN, antivirus software, and desktop engineering. Experience with Software as a Service (SaaS) products and a background in handling both tickets and chat interactions is highly desirable. In addition to technical skills, strong written and communication abilities are crucial for this position. The role may require you to work in a 24/7 shift pattern, so flexibility in working hours is necessary. If you are a proactive problem-solver with a passion for customer service and meet the above requirements, we encourage you to apply for this exciting opportunity.,

Description About invenioLSI The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of todays business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at www.invenioLSI.com . Role SAP BI/BW Consultant Hiring Location: India (Delhi, Noida, Mumbai, Hyderabad) Responsibilities Facilitate the AMS Support of the SAP BI/BW module. Monitor data loads correcting errors and providing permanent fixes for repeated data load failures. A4O reporting tool guidance to business when needed. Prepare process documents and test documents. Perform detailed analysis of any business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements. Facilitate workshops to collect business requirements. Map client business requirements, processes, and objectives; develop necessary product modifications to satisfy clients" needs. Design, customize, configure, and test BI/BW solutions. Identify gaps, and issues and work around solutions. Handle changes or emergency transports as needed for high-priority issues. Proactively identify and propose business process and/or system enhancements. Act as a liaison between the business functions and the technical team. Work self-directed and independently. Should be willing to work in Japan, UK and US shift timings as per rotational shift roster. Skills And Qualifications Minimum of 4 - 6 years of SAP BI/BW work experience in SAP full-cycle implementation as well as in SAP AMS Support projects. Should have strong exposure in the area of SAP BI/BW (i.e. COPA, CCA, FI-GL, FI-AR, and MM data flows). Should have SAP A4O reporting experience. Working knowledge of CDS Views, AMDP code and Webi Reporting would be nice to have. Having SAP ABAP knowledge would be an added advantage. Should know about scheduling/broadcasting reports through CMC. Work experience in SAP Support projects would be desirable. Should have worked on Support Incidents, tickets and CRs. Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails). Business Skills Excellent oral and written communication skills, the ability to communicate with others clearly and concisely. Proactive and prompt in communication with business users, customers, and internal stakeholders. Should be reliable, should have attention to detail, leadership, and an eye for innovation. Take ownership of the assigned work, be assertive, and coordinate well with members within and outside the team. Ability to multitask and manage multiple deliverables at the same time. Ability to work in a team environment, effectively interacting with others. Must be result-oriented, and demonstrate a can-do attitude adaptability, flexibility, and resourcefulness. Ability to multitask and manage multiple deliverables at the same time. Ability to understand business processes from a customer perspective. Consulting Skills Must be result-oriented and demonstrate a can-do attitude adaptability, flexibility, and resourcefulness. Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and ability to collaborate with all levels of staff. Learn/understand consulting soft skills necessary on engagements, as well as with team collaborative initiatives. Should be customer-facing with good presentation skills. Willingness to learn and adapt to new technologies. Communication skills should be good, assertive, and coordinated. Should take ownership of assigned work. General Skills/Tasks Can lead and focus project team efforts in developing solutions for client situations. Evaluate and design applications and/or technical architectures. Leads team effort in developing solutions for projects. Completes assignments within budget, meets project deadlines, and makes and keeps sensible commitments to client and team. Meets billing efficiency targets, and complies with all administrative responsibilities in a timely and effective manner. Keeps project management appraised of project direction and client concerns. Understands the clients business and technical environments. Regularly prepares status reports. Ability to work in a team environment, effectively interacting with others. ,

About The Role We are seeking an experienced and results-driven Customer Support Team Leader to manage chat functions and inbound call functions, ensuring exceptional customer experience. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strategies to optimize team efficiency and productivity, including resource allocation, workflow management, and process improvements. Foster a positive and collaborative team culture focused on delivering exceptional customer service and support. Handle escalated customer inquiries and issues, demonstrating effective problem-solving skills and a commitment to resolving customer concerns in a timely and satisfactory manner. Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth. Collaborate with cross-functional teams, including training, quality assurance, and product development, to address customer needs and improve the overall customer experience. Stay informed about industry trends, best practices, and emerging technologies in customer support to continuously enhance team performance and capabilities. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field preferred. Proven experience in a customer support or related role, with at least 2 years of experience in a supervisory or leadership position. Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals. Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and team members. Proficiency in Microsoft Office Suite and customer support software platforms. Flexibility to work in a fast-paced and dynamic environment, with a strong commitment to delivering high-quality service to customers. In case you wish to apply to this position, please email your resume to surabhi.kumar@cityfurnish.com and ankush.kumar@cityfurnish.com and contact on 7303801950

Looking for Healthcare Candidates A main focus on distribution of support tickets and tracking them: Manage multiple ticketing queues. Create necessary reports. Develop dashboards. Ensure the team utilizes efficiently to streamline customer communication and business processes. Role Key Responsibilities: Manage multiple ticketing queues. Create necessary reports. Develop dashboards. Ensure the team utilizes efficiently to streamline customer communication and business processes. Use queues to communicate and assign tasks to relevant partners. Maintain strict HIPAA-compliant confidentiality with all client-related data. Answer basic billing questions through ticketing queue. Assess and analyze customer A/R status and provide updates with clear & detailed notes A/R work as requested Special projects as needed Required Qualifications: Proficiency in including creating reports, dashboards, using Chatter, and managing ticketing queues. Basic billing experience (billing and or payment posting) Experience managing the A/R process for clients. Strong communication skills with the ability to interact with clients, providers and internal management. Open for WFO/ Open for shift till 12 AM.

Required technical and professional expertise Minimum 2+ years experience in SIEM. Proven expertise in handling the daily monitoring of Information Security events on the QRadar / ArcSight / Splunk console platform Proficient in monitoring security events from various SOC channels (SIEM, Tickets, Email and Phone), based on the security event severity to handle the service support teams, tier2 information security specialists Expertise in threat modelling and Use case development and ability to review policies of security monitoring tools based on security concepts and logical approach. Preferred technical and professional experience Preferred OEM Certified SOAR specialist + CEH Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications

In our Ordering team in Sales Technology entity, we are looking for a Data Analyst for an IT application in Ab Initio ETL environment This application interfaces with 25 other applications to send data through 7 data processing chains in the sales, billing and delivery domains The batch processes are scheduled and run during the night For this applicative context, you will participate in the Think, Build and Run phases for data integration flows You will be responsible for those tasks : Participate in study, development, and support phases for data processing solutions with Ab Initio Analyze business requirements and contribute to design customized solutions Design, develop, and optimize ETL workflows using Ab Initio Test ETL flows and ensure development quality Provide documentation of developed solutions and technical processes Manage job scheduling with VTOM and optimize execution Maintain and optimize existing ETL processes Manage incident tickets, analyze and resolve technical issues related to data processing Give technical and functional support for deployed solutions Required profile : Hard skills : Development skills in Ab Initio (GDE, Express>It, ) Experience with VTOM for job scheduling and batch process management Knowledge in Unix environments and Shell scripting Good test practice (unit test, integration test, performance test) Incident management skills Soft skills : Excellent analytical and issue solving skills Skills in transversal communication with other teams Rigor, autonomy, and initiative Strong organizational skills and capacity to manage multiple requests simultaneously Capacity to work quickly in case of urgent issues

Hi, Greetings! We are hiring for Technical Service Desk role. Key Responsibilities: Act as the first point of contact for all IT-related technical issues via phone, email, or ticketing systems. Provide support for Windows OS, desktop/laptop hardware, MS Office Suite, VPN, printers, and standard business applications. Troubleshoot issues related to network connectivity, DNS, DHCP, proxy, and Wi-Fi. Handle user account administration in Active Directory (password resets, account lockouts, group memberships). Install, configure, and maintain software and hardware components. Provide remote support using remote desktop tools (e.g., TeamViewer, AnyDesk, RDP). Escalate unresolved incidents to second- or third-level support teams while ensuring proper documentation. Monitor and update incident and service request tickets in the ITSM system (e.g., ServiceNow, BMC Remedy). Follow ITIL practices for incident, problem, and change management processes. Maintain technical documentation, FAQs, and knowledge base articles. Assist in deploying patches, antivirus updates, and security compliance checks. Must be ready to work on rotational shifts. Interested candidates may apply or can send in your updated Resume to careers@satmz.com