14 Tickets Jobs

Graduate / PG with 1 to 2 Years of experience as Visa & Ticketing Executive. Experience in managing visa processes, booking flight tickets & providing end-to-end support to clients for domestic & international travel. Strong communication Skills. Required Candidate profile Responsibilities include handling visa applications & documentation for multiple countries, booking domestic & international flight tickets using GDS / airline portals. Maintaining accurate records. Perks and benefits Negotiable - Depending Upon Candidate & Experience

Job Description: R1 RCM is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Role Director - HR (Employee Relations) Reports to Senior Director Location: NCR Position Summary: A Director of Employee Relations at R1 India would oversee the management of employee relationships, ensuring a positive and productive work environment. This role involves developing and implementing policies, resolving conflicts, ensuring compliance with labor laws, and fostering good communication between management and employees. The Director would also manage and mentor a team of employee relations professionals. Key Responsibilities: - Policy Development and Implementation: Develop, implement, and maintain employee relations policies, procedures, and programs that comply with Indian labor laws and regulations. - Conflict Resolution: Investigate, resolve, and prevent employee disputes, grievances, and disciplinary matters. - Employee Relations Support: Provide guidance and coaching to managers on handling employee relations matters, performance management, and disciplinary actions. - Strategic Planning: Contribute to the development of HR strategies that support the organization's overall business objectives. - Compliance: Ensure compliance with Indian labor laws, regulations, and company policies related to employee relations. - Team Leadership: Manage and mentor a team of employee relations professionals, providing guidance, support, and development opportunities. - Communication: Foster open and transparent communication between management and employees, ensuring that employee concerns are addressed promptly and effectively. - Data Analysis: Utilize data and analytics to measure the effectiveness of employee relations programs and identify areas for improvement. - Change Management: Support organizational changes by proactively identifying potential employee relations risks and developing plans to mitigate them. Qualification And Skills Required: - Bachelor's degree in Human Resources, Business Administration, or a related field. A Master's degree in HR or an MBA is preferred. - A minimum of 15 years of progressive HR experience, with at least 5 years in a leadership role. - Strong Experience in Consequence Management, PIPs, CAPs, Disciplinary Actions, working on Tickets etc. - Proven track record of successfully leading employee relations in a complex organizational setting. - Strong leadership and people management skills, with the ability to build relationships and influence stakeholders at all levels. - Excellent communication and interpersonal skills, with the ability to effectively interact with employees, managers, and external stakeholders. - Experience in developing and implementing HR strategies and initiatives aligned with business objectives. - Exceptional problem-solving and decision-making abilities, with a proactive and solution-oriented mindset. - Proficient in HRIS systems [Workday preferred] and MS Office suite. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com Visit us on Facebook,

You should have knowledge of project accounting and be able to analyze queries through emails and tickets related to Oracle R12 or project setup. You should also have the ability to resolve these queries efficiently. In addition, you will be responsible for coordinating process improvements with the business, as well as gathering and documenting functional requirements. You may need to collaborate with the internal managed services team on upgrades and enhancements. Overall, your role will involve utilizing your project accounting expertise to address queries effectively and contribute to process enhancements in collaboration with the business and internal teams.,

As a SAP C4C Functional Specialist at MKS, you will be responsible for leveraging your 4 to 8 years of experience in SAP Products, Technologies, and Modules, particularly focusing on SAP C4C (Cloud for Customer) and SAP C/4 HANA Sales, Service & Marketing Cloud. Your expertise will be utilized in various areas including implementation, support, integration, designing, configuring, customizing, and testing C4C within SAP C4C. You will play a key role in large-scale Cross-Functional projects and ensure seamless integration of C4C System with SAP ERP and Non-SAP systems. Your responsibilities will include handling C4C Sales Management activities such as Territories, Leads, Opportunities, Quotations, Sales Orders, Accounts, Contacts, Activities, and Pricing. Additionally, you will be involved in Services Management tasks like configuring Communication Channels, Knowledge Base, Registered Products, Contracts, Tickets, Resource Scheduler, Visits, Service Quotations, spare parts, repairs, Lifecycle, Response Templates, and Case Management. Your role will also encompass administration activities, data load activities, and utilizing Key User Tools (KUT) for Extensions, Layouts, Business Roles, Restrictions, Workflow Rules, Custom Objects, and Mashups. To excel in this role, you must hold a Certified C4C Associate Sales and Service cloud certification and have a strong grasp of agile project methodologies. Your ability to work effectively in a global company with highly integrated systems environments, coupled with your strong interpersonal skills and innovative mindset, will be crucial. You will be required to design and prepare Mashups, Reports, and Dashboards, and must possess a Bachelor's degree along with 5+ years of relevant work experience. MKS is an equal opportunity employer that values diversity and inclusion. However, certain positions may require access to controlled goods and technologies subject to regulations such as ITAR or EAR, necessitating applicants to be U.S. persons as defined by the regulations. MKS is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation during the application or interview process, please reach out to accommodationsatMKS@mksinst.com. If you are interested in applying for this role, please include the requisition number (ex: RXXXX), the title, and location of the position.,

Arrange flights, hotels, visas & ground transport. Negotiate with agencies, airlines & hotels for best rates. Ensure all bookings follow company policies & budgets. Maintain travel records & reports (Pivot, VLOOKUP, dashboards). Assist with visas, insurance & documentation. Handle urgent changes, cancellations & emergencies. 7-10 years in corporate travel coordination. Advanced Excel skills (must-have). Strong negotiation, communication & organization skills. Knowledge of visa & immigration requirements.

As an agent handling customer interactions via chat and ticketing channels, your primary responsibility will be to provide efficient and high-quality support to customers. In the chat support role, you will engage with customers in real-time, addressing their questions, troubleshooting issues, and offering guidance on product usage using clear and concise language. It is important to handle a maximum of 3 chats simultaneously while maintaining an average response time in line with SLAs. In the ticket support role, you will respond to tickets using clear and concise language, utilizing appropriate canned responses to ensure all customer questions are adequately answered. You will also be responsible for moving tickets to the correct department or queue for further assistance. Developing and maintaining a thorough understanding of the product features, updates, and improvements is crucial. You should be prepared to relay accurate and detailed information to assist customers effectively. Additionally, diagnosing customer issues, utilizing internal resources to resolve problems, and escalating cases that require advanced support are part of your troubleshooting responsibilities. It is essential to record all troubleshooting steps and findings in account notes for future reference. Maintaining clear and organized account notes on every interaction/escalation is necessary to ensure effective communication and problem resolution. Delivering prompt, accurate, and professional service in all interactions is key to achieving customer satisfaction. Striving for first-contact resolution and exceeding customer expectations should be your goal in every interaction. Reporting recurring issues, feature requests, and other feedback to headquarters to drive product improvements is part of the feedback loop. It is essential to follow all processes and procedures, stay up to date with updates and changes, and adhere to quality feedback processes. Core requirements for this role include a minimum of 8 months to 2 years of experience, preferably in a contact center or similar environment, ideally with SaaS products. Strong verbal and written communication skills in English, technical aptitude related to SaaS products, commitment to customer satisfaction, adaptability in a fast-paced environment, and attention to detail are necessary qualities. Desired skills include knowledge of VPN, antivirus, desktop engineers, experience with Software as a Service products, hybrid experience in tickets and chat, good written and communication skills, and willingness to work in a 24/7 shift environment.,

Job Description The SAP Materials Management (MM) Manager is responsible for overseeing all tasks within the supply chain, including consumption-based planning, purchasing, vendor evaluation, invoice verification, inventory management, production planning, and warehouse management. The Manager ensures that business requirements are understood, prepares AS-IS & TO-BE documents, and facilitates sign-offs with users for the Business Blueprint document. The Manager also performs system configurations based on the Blueprint document, coordinating with various configuration teams handling different business processes. Responsibilities Implementation Projects Understand and align activities with the organization's values and vision. Protect Intellectual Property and adhere to company policies and procedures. Set up the organizational structure for Material Management, including configurations like Purchase Organization, Valuation Area, Plants, Storage Locations, and Warehouse Structure. Finalize Material Groups, Purchasing Groups, Payment Terms, Incoterms, and Pricing Procedures. Define number ranges for Material Master, Vendor Master, and purchasing/inventory documents. Configure release procedures for purchasing documents, such as Purchase Requisitions and Purchase Orders. Prepare testing documents, conduct internal testing, and support quality assurance processes. Develop master data templates for Material Master, Vendor Master, Excise Master, Info-Records, Source List, and Purchase Orders. Perform integration testing with other modules (PP, SD, FI/CO). Prepare cut-over strategies for MM objects and support Go-Live preparation and post-Go-Live support. Create user manuals and conduct training sessions for business process owners. Support Projects Interact with clients through online meetings, calls, and emails to address support queries. Handle tickets and tasks, ensuring resolution within defined SLAs (Service Level Agreements). Troubleshoot system issues, perform root cause analysis, and provide effective solutions. Implement configuration changes as needed to support business requirements. Raise Change Requests (CRs), write functional specifications, and manage CR lifecycle. Prepare test data, conduct testing for CRs, and document test results. Carry out regression testing to ensure system stability after updates. Collaborate with consultants from other modules to address cross-functional issues. Develop customized reports based on business scenarios. Create detailed blueprints to support the configuration of business scenarios. Evaluate research findings to develop strategic recommendations. Mentor and coach team members, sharing knowledge and best practices. Essential Skills Job-Specific Skills Strong experience in Procurement, Inventory Management, External Service Management, Logistics Invoice Verification, Batch and Serial Number Management, Output Determination, and Cross-Module Integration. Expertise in India Tax Procedures within SAP MM CIN Module. Excellent communication, analytical, and critical-thinking skills. Strong organizational skills, with the ability to meet deadlines effectively. Dynamic, flexible, and persistent with a proactive problem-solving approach. Proficiency in customer relationship management. Ability to suggest innovative, pragmatic solutions and participate in continuous improvement initiatives. Personal Attributes Deep understanding of business objectives and organizational structure. Strong work ethics, trustworthiness, and attention to detail. Ability to maintain confidentiality and integrity. Collaborative, team-oriented with a commitment to excellence. Capable of working under pressure and managing multiple deadlines. Preferred Skills Strong problem-solving abilities and critical thinking. Advanced proficiency in Microsoft Office applications. Self-motivated, quick learner with the ability to operate independently. Proven track record of achieving impactful results. Versatile thinker with a broad understanding of various industries, products, and technologies. Personal Skills Proactive mindset with the ability to anticipate and address challenges. Strong negotiation and persuasion skills for effective stakeholder management. Strong interpersonal and mentoring skills. Ability to perform under stringent deadlines and challenging client conditions. Equal Opportunity Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, pregnancy, age, disability status, genetic information, or any other characteristic protected by law.

As a customer support agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide effective and high-quality support. Your core responsibilities will include providing chat support, ticket support, demonstrating product knowledge, and troubleshooting issues. To excel in this role, we are seeking candidates with at least 1 year of relevant experience. It is essential that you possess knowledge of VPN, antivirus software, and desktop engineering. Experience with Software as a Service (SaaS) products and a background in handling both tickets and chat interactions is highly desirable. In addition to technical skills, strong written and communication abilities are crucial for this position. The role may require you to work in a 24/7 shift pattern, so flexibility in working hours is necessary. If you are a proactive problem-solver with a passion for customer service and meet the above requirements, we encourage you to apply for this exciting opportunity.,

Description About invenioLSI The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of todays business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at www.invenioLSI.com . Role SAP BI/BW Consultant Hiring Location: India (Delhi, Noida, Mumbai, Hyderabad) Responsibilities Facilitate the AMS Support of the SAP BI/BW module. Monitor data loads correcting errors and providing permanent fixes for repeated data load failures. A4O reporting tool guidance to business when needed. Prepare process documents and test documents. Perform detailed analysis of any business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements. Facilitate workshops to collect business requirements. Map client business requirements, processes, and objectives; develop necessary product modifications to satisfy clients" needs. Design, customize, configure, and test BI/BW solutions. Identify gaps, and issues and work around solutions. Handle changes or emergency transports as needed for high-priority issues. Proactively identify and propose business process and/or system enhancements. Act as a liaison between the business functions and the technical team. Work self-directed and independently. Should be willing to work in Japan, UK and US shift timings as per rotational shift roster. Skills And Qualifications Minimum of 4 - 6 years of SAP BI/BW work experience in SAP full-cycle implementation as well as in SAP AMS Support projects. Should have strong exposure in the area of SAP BI/BW (i.e. COPA, CCA, FI-GL, FI-AR, and MM data flows). Should have SAP A4O reporting experience. Working knowledge of CDS Views, AMDP code and Webi Reporting would be nice to have. Having SAP ABAP knowledge would be an added advantage. Should know about scheduling/broadcasting reports through CMC. Work experience in SAP Support projects would be desirable. Should have worked on Support Incidents, tickets and CRs. Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails). Business Skills Excellent oral and written communication skills, the ability to communicate with others clearly and concisely. Proactive and prompt in communication with business users, customers, and internal stakeholders. Should be reliable, should have attention to detail, leadership, and an eye for innovation. Take ownership of the assigned work, be assertive, and coordinate well with members within and outside the team. Ability to multitask and manage multiple deliverables at the same time. Ability to work in a team environment, effectively interacting with others. Must be result-oriented, and demonstrate a can-do attitude adaptability, flexibility, and resourcefulness. Ability to multitask and manage multiple deliverables at the same time. Ability to understand business processes from a customer perspective. Consulting Skills Must be result-oriented and demonstrate a can-do attitude adaptability, flexibility, and resourcefulness. Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and ability to collaborate with all levels of staff. Learn/understand consulting soft skills necessary on engagements, as well as with team collaborative initiatives. Should be customer-facing with good presentation skills. Willingness to learn and adapt to new technologies. Communication skills should be good, assertive, and coordinated. Should take ownership of assigned work. General Skills/Tasks Can lead and focus project team efforts in developing solutions for client situations. Evaluate and design applications and/or technical architectures. Leads team effort in developing solutions for projects. Completes assignments within budget, meets project deadlines, and makes and keeps sensible commitments to client and team. Meets billing efficiency targets, and complies with all administrative responsibilities in a timely and effective manner. Keeps project management appraised of project direction and client concerns. Understands the clients business and technical environments. Regularly prepares status reports. Ability to work in a team environment, effectively interacting with others. ,

About The Role We are seeking an experienced and results-driven Customer Support Team Leader to manage chat functions and inbound call functions, ensuring exceptional customer experience. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strategies to optimize team efficiency and productivity, including resource allocation, workflow management, and process improvements. Foster a positive and collaborative team culture focused on delivering exceptional customer service and support. Handle escalated customer inquiries and issues, demonstrating effective problem-solving skills and a commitment to resolving customer concerns in a timely and satisfactory manner. Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth. Collaborate with cross-functional teams, including training, quality assurance, and product development, to address customer needs and improve the overall customer experience. Stay informed about industry trends, best practices, and emerging technologies in customer support to continuously enhance team performance and capabilities. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field preferred. Proven experience in a customer support or related role, with at least 2 years of experience in a supervisory or leadership position. Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals. Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and team members. Proficiency in Microsoft Office Suite and customer support software platforms. Flexibility to work in a fast-paced and dynamic environment, with a strong commitment to delivering high-quality service to customers. In case you wish to apply to this position, please email your resume to surabhi.kumar@cityfurnish.com and ankush.kumar@cityfurnish.com and contact on 7303801950

Looking for Healthcare Candidates A main focus on distribution of support tickets and tracking them: Manage multiple ticketing queues. Create necessary reports. Develop dashboards. Ensure the team utilizes efficiently to streamline customer communication and business processes. Role Key Responsibilities: Manage multiple ticketing queues. Create necessary reports. Develop dashboards. Ensure the team utilizes efficiently to streamline customer communication and business processes. Use queues to communicate and assign tasks to relevant partners. Maintain strict HIPAA-compliant confidentiality with all client-related data. Answer basic billing questions through ticketing queue. Assess and analyze customer A/R status and provide updates with clear & detailed notes A/R work as requested Special projects as needed Required Qualifications: Proficiency in including creating reports, dashboards, using Chatter, and managing ticketing queues. Basic billing experience (billing and or payment posting) Experience managing the A/R process for clients. Strong communication skills with the ability to interact with clients, providers and internal management. Open for WFO/ Open for shift till 12 AM.

Required technical and professional expertise Minimum 2+ years experience in SIEM. Proven expertise in handling the daily monitoring of Information Security events on the QRadar / ArcSight / Splunk console platform Proficient in monitoring security events from various SOC channels (SIEM, Tickets, Email and Phone), based on the security event severity to handle the service support teams, tier2 information security specialists Expertise in threat modelling and Use case development and ability to review policies of security monitoring tools based on security concepts and logical approach. Preferred technical and professional experience Preferred OEM Certified SOAR specialist + CEH Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications

In our Ordering team in Sales Technology entity, we are looking for a Data Analyst for an IT application in Ab Initio ETL environment This application interfaces with 25 other applications to send data through 7 data processing chains in the sales, billing and delivery domains The batch processes are scheduled and run during the night For this applicative context, you will participate in the Think, Build and Run phases for data integration flows You will be responsible for those tasks : Participate in study, development, and support phases for data processing solutions with Ab Initio Analyze business requirements and contribute to design customized solutions Design, develop, and optimize ETL workflows using Ab Initio Test ETL flows and ensure development quality Provide documentation of developed solutions and technical processes Manage job scheduling with VTOM and optimize execution Maintain and optimize existing ETL processes Manage incident tickets, analyze and resolve technical issues related to data processing Give technical and functional support for deployed solutions Required profile : Hard skills : Development skills in Ab Initio (GDE, Express>It, ) Experience with VTOM for job scheduling and batch process management Knowledge in Unix environments and Shell scripting Good test practice (unit test, integration test, performance test) Incident management skills Soft skills : Excellent analytical and issue solving skills Skills in transversal communication with other teams Rigor, autonomy, and initiative Strong organizational skills and capacity to manage multiple requests simultaneously Capacity to work quickly in case of urgent issues

Hi, Greetings! We are hiring for Technical Service Desk role. Key Responsibilities: Act as the first point of contact for all IT-related technical issues via phone, email, or ticketing systems. Provide support for Windows OS, desktop/laptop hardware, MS Office Suite, VPN, printers, and standard business applications. Troubleshoot issues related to network connectivity, DNS, DHCP, proxy, and Wi-Fi. Handle user account administration in Active Directory (password resets, account lockouts, group memberships). Install, configure, and maintain software and hardware components. Provide remote support using remote desktop tools (e.g., TeamViewer, AnyDesk, RDP). Escalate unresolved incidents to second- or third-level support teams while ensuring proper documentation. Monitor and update incident and service request tickets in the ITSM system (e.g., ServiceNow, BMC Remedy). Follow ITIL practices for incident, problem, and change management processes. Maintain technical documentation, FAQs, and knowledge base articles. Assist in deploying patches, antivirus updates, and security compliance checks. Must be ready to work on rotational shifts. Interested candidates may apply or can send in your updated Resume to careers@satmz.com