4 Tickets Jobs

Required technical and professional expertise Minimum 2+ years experience in SIEM. Proven expertise in handling the daily monitoring of Information Security events on the QRadar / ArcSight / Splunk console platform Proficient in monitoring security events from various SOC channels (SIEM, Tickets, Email and Phone), based on the security event severity to handle the service support teams, tier2 information security specialists Expertise in threat modelling and Use case development and ability to review policies of security monitoring tools based on security concepts and logical approach. Preferred technical and professional experience Preferred OEM Certified SOAR specialist + CEH Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications

In our Ordering team in Sales Technology entity, we are looking for a Data Analyst for an IT application in Ab Initio ETL environment This application interfaces with 25 other applications to send data through 7 data processing chains in the sales, billing and delivery domains The batch processes are scheduled and run during the night For this applicative context, you will participate in the Think, Build and Run phases for data integration flows You will be responsible for those tasks : Participate in study, development, and support phases for data processing solutions with Ab Initio Analyze business requirements and contribute to design customized solutions Design, develop, and optimize ETL workflows using Ab Initio Test ETL flows and ensure development quality Provide documentation of developed solutions and technical processes Manage job scheduling with VTOM and optimize execution Maintain and optimize existing ETL processes Manage incident tickets, analyze and resolve technical issues related to data processing Give technical and functional support for deployed solutions Required profile : Hard skills : Development skills in Ab Initio (GDE, Express>It, ) Experience with VTOM for job scheduling and batch process management Knowledge in Unix environments and Shell scripting Good test practice (unit test, integration test, performance test) Incident management skills Soft skills : Excellent analytical and issue solving skills Skills in transversal communication with other teams Rigor, autonomy, and initiative Strong organizational skills and capacity to manage multiple requests simultaneously Capacity to work quickly in case of urgent issues

Hi, Greetings! We are hiring for Technical Service Desk role. Key Responsibilities: Act as the first point of contact for all IT-related technical issues via phone, email, or ticketing systems. Provide support for Windows OS, desktop/laptop hardware, MS Office Suite, VPN, printers, and standard business applications. Troubleshoot issues related to network connectivity, DNS, DHCP, proxy, and Wi-Fi. Handle user account administration in Active Directory (password resets, account lockouts, group memberships). Install, configure, and maintain software and hardware components. Provide remote support using remote desktop tools (e.g., TeamViewer, AnyDesk, RDP). Escalate unresolved incidents to second- or third-level support teams while ensuring proper documentation. Monitor and update incident and service request tickets in the ITSM system (e.g., ServiceNow, BMC Remedy). Follow ITIL practices for incident, problem, and change management processes. Maintain technical documentation, FAQs, and knowledge base articles. Assist in deploying patches, antivirus updates, and security compliance checks. Must be ready to work on rotational shifts. Interested candidates may apply or can send in your updated Resume to careers@satmz.com

Opportunity: We are looking for smart problem-solvers with exceptional analytical skills who are experienced and motivated to provide excellent service to our customers and partners globally. You will get to know the core features of our product at an expert level. The primary responsibility is to handle customer issues related to products and services over the phone as well as through tickets and chat. Technical support engineers are required to troubleshoot and test directly with the customer and work cross functionally and collaboratively to resolve issues to our customer's happiness. Key Responsibilities: Deliver First Call Resolution by handling customer requests and resolving customers technical and non-technical issues as often as possible during the first contact for assigned products. Provide a professional & competent standard of phone and online support (Chat) for Global customers. Accurately document all customer interactions in a case tracking database. Understanding of escalation handling procedures. Understand the issues business impact and prioritize and accordingly put effort to ensure a time response and resolution for the customer. Resolve known customer issues using a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials. Obtain general understanding of OS and application operations related to product usage, understanding of database applications, web server technologies & SaaS technologies. Experience with APIs, BI/Reporting & Salesforce working knowledge. Report top call generators, severe issues, new emerging trends, feature requests and common how-to questions to the SME/designated contacts so that trend can be analyzed, and feedback is given out to relevant stakeholders. Provide status updates and relevant information to support teams and customers within the specified SLAs, should also adhere to the time in tier matrix. Should forward any issues/escalations to next level of support for further resolution. Provision of Customer Services escalation support to key Enterprise customers, leveraging appropriate internal and external resources to bring cases to closure. Required Skills & Experience: 1 - 3 years of Application Support experience in International Technical Support required Working knowledge of different OS including WIN, Mac and UNIX Core J ava, JavaScripting, HTML and CSS Webserver Technologies - SaaS Knowledge and understanding of database applications Conceptual understanding of working of REST and Web APIs Experience working in a team environment, managing a diverse workload Outstanding written & verbal communication skills in English with a neutral accent Notice period - Immediate - Max 30 days Interview Process Apply: Submit your profile to the hafsaa_s@trigent.com I nitial Screening: If shortlisted, you will receive a telephonic interview from our team. Assessment: Selected candidates will be required to complete an assessment – (MCQ +Video recording) Final Interview: If you qualify, you will be invited for a face-to-face interview on Wednesday - 12th Mar 2025 - Noida