17 Tickets Jobs

Provides support to identify and resolve issues with server system infrastructure after escalation from the Helpdesk Team. Under the direction of the Server Supervisor, configure, evaluate, monitor and maintain server hardware and systems in order to support the availability and stability of business systems. Server Operation: Follow server procedures to perform day-to-day operational activities to maintain the stability of the server and system infrastructure, including patching of servers, hardware upgrades, user account maintenance, and configuring of systems. Perform daily backup operations, ensuring all required systems and data are successfully backed up to recovery tapes, and media is...

The Systems Engineer's role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software, hardware, and associated operating systems. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments. In addition, the Systems Engineer is also require to handle the helpdesk tickets and serve as second tier technical support for Help Desk. Responsibilities The duties listed below are in...

Hi all, We are hiring for the role AMS Application Managed Support L2 Experience: 4-6years Location: Bangalore Notice Period: Immediate - 15 days Only Skill set: AMS Application Managed Support L2 Role and Responsibility: - • Functional Consultation and User training. • Handle Level 2 tickets (Incident, Problem, Change and Request) depending on the issue reported • Coordinate with other teams/vendors during implementation, deployments, upgrades etc. • Functional troubleshooting • Data Correction using SQL scripts • Handle Priority 1 issues (Major Incident Management) • Act as point of contact for all issues impacting the Service (to customer/vendors/other teams) Minimum ITIL foundation certi...

Graduate / PG with 1 to 2 Years of experience as Visa & Ticketing Executive. Experience in managing visa processes, booking flight tickets & providing end-to-end support to clients for domestic & international travel. Strong communication Skills. Required Candidate profile Responsibilities include handling visa applications & documentation for multiple countries, booking domestic & international flight tickets using GDS / airline portals. Maintaining accurate records. Perks and benefits Negotiable - Depending Upon Candidate & Experience

Job Description: R1 RCM is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and R...

You should have knowledge of project accounting and be able to analyze queries through emails and tickets related to Oracle R12 or project setup. You should also have the ability to resolve these queries efficiently. In addition, you will be responsible for coordinating process improvements with the business, as well as gathering and documenting functional requirements. You may need to collaborate with the internal managed services team on upgrades and enhancements. Overall, your role will involve utilizing your project accounting expertise to address queries effectively and contribute to process enhancements in collaboration with the business and internal teams.,

As a SAP C4C Functional Specialist at MKS, you will be responsible for leveraging your 4 to 8 years of experience in SAP Products, Technologies, and Modules, particularly focusing on SAP C4C (Cloud for Customer) and SAP C/4 HANA Sales, Service & Marketing Cloud. Your expertise will be utilized in various areas including implementation, support, integration, designing, configuring, customizing, and testing C4C within SAP C4C. You will play a key role in large-scale Cross-Functional projects and ensure seamless integration of C4C System with SAP ERP and Non-SAP systems. Your responsibilities will include handling C4C Sales Management activities such as Territories, Leads, Opportunities, Quotat...

Arrange flights, hotels, visas & ground transport. Negotiate with agencies, airlines & hotels for best rates. Ensure all bookings follow company policies & budgets. Maintain travel records & reports (Pivot, VLOOKUP, dashboards). Assist with visas, insurance & documentation. Handle urgent changes, cancellations & emergencies. 7-10 years in corporate travel coordination. Advanced Excel skills (must-have). Strong negotiation, communication & organization skills. Knowledge of visa & immigration requirements.

As an agent handling customer interactions via chat and ticketing channels, your primary responsibility will be to provide efficient and high-quality support to customers. In the chat support role, you will engage with customers in real-time, addressing their questions, troubleshooting issues, and offering guidance on product usage using clear and concise language. It is important to handle a maximum of 3 chats simultaneously while maintaining an average response time in line with SLAs. In the ticket support role, you will respond to tickets using clear and concise language, utilizing appropriate canned responses to ensure all customer questions are adequately answered. You will also be resp...

Job Description The SAP Materials Management (MM) Manager is responsible for overseeing all tasks within the supply chain, including consumption-based planning, purchasing, vendor evaluation, invoice verification, inventory management, production planning, and warehouse management. The Manager ensures that business requirements are understood, prepares AS-IS & TO-BE documents, and facilitates sign-offs with users for the Business Blueprint document. The Manager also performs system configurations based on the Blueprint document, coordinating with various configuration teams handling different business processes. Responsibilities Implementation Projects Understand and align activities with th...

As a customer support agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide effective and high-quality support. Your core responsibilities will include providing chat support, ticket support, demonstrating product knowledge, and troubleshooting issues. To excel in this role, we are seeking candidates with at least 1 year of relevant experience. It is essential that you possess knowledge of VPN, antivirus software, and desktop engineering. Experience with Software as a Service (SaaS) products and a background in handling both tickets and chat interactions is highly desirable. In addition to technical skills, strong written and communi...

Description About invenioLSI The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of todays business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at www.invenioLSI.com . Role SAP BI/BW Consultant Hiring Location: India (Delhi, Noida, Mumbai, Hyderabad) Responsibilities Facilitate...

About The Role We are seeking an experienced and results-driven Customer Support Team Leader to manage chat functions and inbound call functions, ensuring exceptional customer experience. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strat...

Looking for Healthcare Candidates A main focus on distribution of support tickets and tracking them: Manage multiple ticketing queues. Create necessary reports. Develop dashboards. Ensure the team utilizes efficiently to streamline customer communication and business processes. Role Key Responsibilities: Manage multiple ticketing queues. Create necessary reports. Develop dashboards. Ensure the team utilizes efficiently to streamline customer communication and business processes. Use queues to communicate and assign tasks to relevant partners. Maintain strict HIPAA-compliant confidentiality with all client-related data. Answer basic billing questions through ticketing queue. Assess and analyz...

Required technical and professional expertise Minimum 2+ years experience in SIEM. Proven expertise in handling the daily monitoring of Information Security events on the QRadar / ArcSight / Splunk console platform Proficient in monitoring security events from various SOC channels (SIEM, Tickets, Email and Phone), based on the security event severity to handle the service support teams, tier2 information security specialists Expertise in threat modelling and Use case development and ability to review policies of security monitoring tools based on security concepts and logical approach. Preferred technical and professional experience Preferred OEM Certified SOAR specialist + CEH Ambitious ind...

In our Ordering team in Sales Technology entity, we are looking for a Data Analyst for an IT application in Ab Initio ETL environment This application interfaces with 25 other applications to send data through 7 data processing chains in the sales, billing and delivery domains The batch processes are scheduled and run during the night For this applicative context, you will participate in the Think, Build and Run phases for data integration flows You will be responsible for those tasks : Participate in study, development, and support phases for data processing solutions with Ab Initio Analyze business requirements and contribute to design customized solutions Design, develop, and optimize ETL...

Hi, Greetings! We are hiring for Technical Service Desk role. Key Responsibilities: Act as the first point of contact for all IT-related technical issues via phone, email, or ticketing systems. Provide support for Windows OS, desktop/laptop hardware, MS Office Suite, VPN, printers, and standard business applications. Troubleshoot issues related to network connectivity, DNS, DHCP, proxy, and Wi-Fi. Handle user account administration in Active Directory (password resets, account lockouts, group memberships). Install, configure, and maintain software and hardware components. Provide remote support using remote desktop tools (e.g., TeamViewer, AnyDesk, RDP). Escalate unresolved incidents to seco...