Technical Publications Manager

Job Summary:

We are seeking an experienced and forward-thinking Technical Writer Manager with a strong background in Network Security and the latest technical writing technologies. The ideal candidate will lead the documentation team in creating, reviewing, and enhancing high-quality technical content that supports our Network Security product lines and aligns with industry best practices, including the DITA methodology. K

Key Responsibilities: ∙

Documentation Leadership: Oversee the end-to-end documentation lifecycle, including planning, developing, writing, editing, and publishing complex technical content related to Network Security and Multi-Cloud Services, 5G, DDoS, Application Security, and Load Balancing. ∙

Technical Content Development: Create clear, coherent, and technically accurate documentation, diagrams, forms, and presentations that cater to various stakeholders, including technical teams, end-users, and business partners. ∙

DITA Implementation: Lead the adoption and implementation of DITA to create modular, reusable content that enhances efficiency and consistency across documentation. Ensure that content is organized logically and can be easily repurposed for various audiences and delivery formats. ∙

Stakeholder Collaboration: Act as a bridge between technical teams (Engineering, QA, SEs, PMs) and business stakeholders to ensure accurate and impactful documentation. ∙Innovation and Standards: Implement and maintain documentation standards and processes that enhance content quality and usability, leveraging DITA and other cutting-edge technical writing tools and methodologies. ∙

Project Management: Manage multiple documentation projects simultaneously, ensuring they are completed on time and meet quality standards. Regularly attend and contribute to product and project team meetings. ∙

Content Strategy and Research: Conduct comparative studies against competitor documentation to identify areas for improvement. Research and stay updated on the latest trends in technical writing and Network Security to continuously enhance documentation practices. ∙

Team Development: Mentor and guide a team of technical writers, fostering an environment of continuous learning and professional growth, with a focus on DITA practices. ∙

User-Centered Design: Collaborate with UI/UX teams to integrate user-friendly content into product interfaces and online help systems, ensuring an optimal user experience.

Required Technical Skills: ∙Proficiency in modern technical writing tools and platforms, including MadCap Flare, Adobe FrameMaker, Microsoft Office, Visio, SnagIt, Sphinx, and RoboHelp. ∙Strong experience in DITA authoring and publishing processes, including topic-based authoring and the use of DITA XML for content management. ∙Familiarity with version control and repository systems such as SVN, Perforce, Git, Jira, ClearCase, and SharePoint. ∙Experience in creating content for both software (SW) and hardware (HW) products, including User, Programmer, and Admin Guides, as well as API documentation. ∙Strong understanding of Network Security, Multi-Cloud Services, 5G, DDoS protection, Application Security, and Load Balancing.

Preferred Qualifications: ∙

Educational Background: A master’s degree in arts/science or a bachelor’s degree in engineering. ∙

Experience: 15+ years of relevant technical writing experience, with at least 5 years in a managerial role overseeing documentation teams in the Network Security domain.

∙Communication Skills: Exceptional written and verbal communication skills with the ability to articulate complex technical concepts to diverse audiences. ∙

Self-Starter: Ability to work independently and present product information intelligently and persuasively to gain the attention of customers and stakeholders.

Nice-to-Have Skills: ∙Experience with Content Management Systems (CMS) and Single-Source Publishing. ∙Background in conducting usability tests and contributing to User Interface Design.

Job Types: Full-time, Permanent

Pay: ₹2,500,000.00 - ₹3,500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Education:

• Master's (Preferred)

Experience:

• overall: 10 years (Required)

Language:

• English (Required)

Location:

• Baner, Pune, Maharashtra (Preferred)

Work Location: In person