Technical Project Manager

ACL Digital (An Alten Group Company) is hiring Technical Project Manager

Interested candidates can reach out atdineshkumar.s@acldigital.com

Experience: 7+ Years

Location: Devarabisanahalli, Bellandur, Bengaluru

Job Mode: Hybrid

Notice Period: Less than 2 Weeks

Qualifications:

• 7+ years project management experience in

  Contact Center/Customer Service

  .
• Familiarity with

  Genesys Cloud CX or other CCaaS platforms

  .
• Exhibit strong communication, leadership, and sound judgment.

Key Responsibilities:

• Develop and maintain project plans, Gantt charts, and resource schedules.
• Serve as the liaison between business stakeholders, technical teams, and vendors.
• Monitor key performance indicators (KPIs) such as deflection rate, CSAT, and resolution time.
• Oversee risk management, scope, and change control processes.
• Manage the delivery of multiple concurrent projects with moderate to high complexity or risk, spanning multiple business areas and owners.
• Coordinate dependencies and impacts across teams and functions, ensuring project commitments and deliverables are met.
• Collaborate daily with development, QA, business analysis, product management, support teams, and global process owners to create program plans, schedules, and ensure smooth delivery of business solutions.
• Align business expectations and ensure client satisfaction by delivering projects on schedule and within budget. Provide global and cross-functional leadership to local and virtual project teams, fostering a collaborative and high-performing environment.
• Prepare executive-level status updates.