Technical Project Manager

Job Description

Strong affinity towards project planning with emphasis on Implementation Ensure project implementations are within defined timeframe of completion with status updates to the client team and deliver web-based training/presentations covering training on new releases and product functionality to ensure successful and timely implementation for our clients Work collaboratively with internal parties to administer the client side, meet/exceed productivity targets, accuracy with forecasting, customer satisfaction scores to ensure value add with our clients Support Ongoing Customer Work and New Partner Implementations, services deployment in a SaaS environment Working experience in Agile methodology Mitigate conflict at the client management level Manage software implementations from contract execution to post-production, to ensure successful completion on-time and within budget Manage multiple projects across multiple teams Communicate project status internally, to the project team, and externally with the customer and any other involved parties regularly Assist with client work orders and estimates Experience in managing multiple Software Maintenance Projects / Programs / Change Requests Qualifications for implementation project manager BE/MCA with 8+ years of Hands-on IT/Business Consulting Project/Program Management experience Certified: PMP or PRINCE 2 Practitioner/ ITIL v4/ ServiceNow Excellent Communication and Inter-personal skill . Possess leadership qualities and be able to work independently with minimum supervision Effectively collaborate within a Matrix organization Technical capability with site design, site configuration, configuration validation, technical troubleshooting, and data integration expertise 5+ years of directly related to project management - implementation work experience Previous experience working directly with clients required Previous experience working in CRM, ERP Excellent knowledge of Microsoft Office suite. Experience working with project management tools (Microsoft Project, Smartsheet, etc.)