Technical Operations Lead - Mobile Device Management

As a Mobility Device Management Specialist at Milestone Technologies, you will play a crucial role in supporting US wireless carriers such as AT&T and Verizon for heavily US-based devices. Your responsibilities will include managing carrier portals, providing stakeholder-level Mobile Device Support including eVIP staff, and demonstrating strong problem-solving skills with a focus on iOS mobile devices, as our client exclusively uses Apple iOS devices. You must excel at managing multiple priorities, independently prioritizing tasks, and possess strong communication skills to interact effectively with end-users, vendors, and cross-functional teams. Proficiency in managing tickets within ServiceNow, maintaining project schedules, creating project status reports, scheduling meetings, documenting meeting notes, capturing business user requirements, and following up on issues, risks, and action items is essential. Your key skills and experience should encompass strong operational management skills, provider experience in mobility device management (Verizon, AT&T, T-Mobile, etc), and preferred experience with Tangoe Mobile. Active listening, strong follow-up skills, flexibility, and a team player mindset are qualities we value. Proficiency in tools such as ServiceNow, MS Office (Excel, Word, PowerPoint), O365, JIRA, MS-Teams, and MS-Project or Smartsheet is required. Excellent communication skills, especially in creating PowerPoint presentations, will be crucial for success in this role. Your compensation package will be tailored based on your job-related knowledge, skills, experience, licenses or certifications, and location. At Milestone, we are committed to fostering diversity and inclusion in our workplace, where every individual is encouraged to bring their authentic selves to work. We value the unique backgrounds, cultures, experiences, and perspectives that each team member brings to our global community, and we look forward to welcoming you to our team.,