3.0 - 5.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role In this role, you will be joining the Customer Support Team as a Technical Support Specialist, specializing in Highspot - a Software As A Service. This role will serve as the technical liaison between Services, Product, and Engineering serving as the voice of the customer to make our product better. Your day will be filled with engaging with our customers to understand their requests and inquiries for our Highspot product, collaborating and partnering with internal services, product, and engineering teams to identify and resolve issues via Zendesk. Teamwork and fearlessness is our mantra! Our technical support team boasts a 98% CSAT (Customer Satisfaction Rate). You&aposll spend most of your time interacting directly with our customers and ensuring that they have an amazing experience using Highspot. Responsibilities Provide technical software support to our customers on a variety of integrations with Highspot, including Email, CRM, SSO, and CMS systems Become an expert at managing the support ticket queue and be responsible for driving customer requests to a timely resolution Responsible for triage and owning a wide variety of customer requests from start to finish while ensuring key stakeholders are consistently updated with relevant information Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products. Optimize and leverage our internal and external Support documentation Act as a liaison between customers and engineering when necessary, to resolve difficult technical issues faced by our customers Required Qualifications 3-5+ years of technical customer support experience (ideally supporting the end-user of a technical product) Open to rotational shifts Learn it all, not know it all mentality Experience with/familiar with ticketing systems such as Zendesk (ServiceNow, ConnectWise, Jira Service Desk, HubSpot, etc) Experience with/familiar troubleshooting applications such as Outlook, GMail, Zoom, MSTeams Strong desire to serve and help others Experience in HTML and CSS scripting languages preferred, not required Proven ability to troubleshoot and identify the root cause of issues in complex enterprise systems Experience working with Mac, Windows, iOS, and Android platforms Exceptional problem-solving skills and cool under pressure Insatiable curiosity and the desire to learn it all Comfortable and confident in written and verbal communication with internal and external customers (Bonus points for fluency in a second language!) Entrepreneurial with a strong interest in working for a fast-paced startup in hyper-growth Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box Don&apost rule yourself out! If this role resonates with you, hit the apply button. Show more Show less

Posted 19 hours ago

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Manager PMO New Product Engineering Intelex Technologies Ulc

10.0 - 15.0 years

0 - 3 Lacs

Delhi, India

On-site

Responsibilities Manage a mix of full time and contractor PMs (7-10 member team) to deliver Sustaining and NPI programs on time Manage and influence stakeholders, including: business, product, operations and development team members on solution delivery and scope Manage Bangalore based programs at portfolio level for schedule, budget, and scope Leverage Fortive Business System tools to implement visual and daily management and appropriate standard work Drive improvements in the portfolio level development processes to increase product quality, program cycle time, and development costs as well as continuously look for improvement in visual management to L1 & L2 management teams Be the escalation point for Bangalore programs and resolve conflicts with resources by interfacing with functional engineering managers Maintain accurate portfolio level capacity plans and up-to-date project assets and metrics Continue to drive Lean Project Management methodology in hardware Engineering teams Create a positive environment including open, honest communication and a clear path to escalate risks and issues Focus on team engagement and create a diverse and inclusive work environment Required: 10+ years Project Management experience and managing a PMO Bachelor s degree in computer science or other engineering degree. Experience with managing scope, schedule, budget and quality of projects Experience in Agile product development Excellent verbal and written communications Preferred: PMP Certification desired Working knowledge of Jira, Jama, Miro, MSTeams Implementation history of complex engineering release Change agent who is a positive organizational influence

Posted 3 weeks ago

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