Technical Manager (Engines and Propulsion Solutions)

Key Results and Key Activities

Provide Technical Solutions and Support for projects to ensure Business revenue targets are met, ensure zero rework, zero delays and high Customer Delight on every job.

• Lead the technical pre-sales process, from initial customer enquiry through to project handover, ensuring solutions align with customer needs and the Neptunus philosophy of optimisation.
• Manage and mentor a team of technical leads and engineers, fostering excellence and establishing efficient workflows.
• Partner with Sales to win business, acting as the technical authority to build consensus and confidence with key customer stakeholders.
• Own the quality of all technical documentation (specifications, architecture, bills of material) to enable seamless project execution by the operations team.
• Provide expert escalation support to resolve complex technical challenges during site installation and commissioning.
• Oversee and supervise parts list prepared by Tech Leads to ensure that there are no errors, redundancies, obsolete part numbers, or inadequacies for the completion of the service job
• Coordinate with the Operations team to ensure that Goods Orders are ready for delivery at a suitable time, well in advance for dry dock/overhauls that are planned by the customer.

Drive Continual Improvement in Delivery to reduce time by ¼ to ½ day every site compared to the Bar Chart.

• Drive continuous improvement by analysing project close-outs to refine and standardise processes, documentation, and tools.
• Create, maintain and update a repository of all learnings from sites (mistakes, near misses, customer feedback, etc)
• Be accountable for implementing corrections and corrective actions on Non Conformities, Customer Complaints and Vendor Feedback
• Champion service innovation and team capability through targeted training and the adoption of new technologies.
• Develop and maintain all standard documentation (charts, lists, scopes) to ensure efficiency and scalability.
• Oversee data analysis and customer education based on IoT/remote monitoring to enhance service value and awareness.