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Technical Lead-Cloud & Infra Engg

Technical Lead-Cloud & Infra Engg

Birlasoft

0 years

0 Lacs

noida uttar pradesh india

Posted:1 week ago| Platform:

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Skills Required

leadership management swift assessment escalation drive coordination communication optimization collaboration service development governance compliance itil reporting reports

Work Mode

On-site

Job Type

Full Time

Job Description

Area(s) of responsibility

Incident Leadership: Oversee end-to-end management of major IT incidents (P1/P2) to ensure swift resolution and minimal disruption.
Assessment & Escalation: Classify incidents by severity and impact to drive appropriate response and escalation.
Central Coordination: Lead bridge calls, aligning technical teams, vendors, and stakeholders.
Clear Communication: Deliver timely updates to executives, clients, and users throughout the incident lifecycle.
Post-Incident Review: Conduct RCA and implement corrective actions to prevent recurrence.
Process Optimization: Enhance incident response protocols, tools, and documentation.
Collaboration: Partner with Problem, Change, and Continuity teams to strengthen service resilience.
Team Development: Mentor junior staff and lead knowledge-sharing initiatives.
Governance: Ensure compliance with ITIL and client-specific ITSM standards.
Reporting: Create detailed Major Incident Reports (MIRs) with timelines and lessons learned.
Knowledge Management: Document resolutions and workarounds for future reference.

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Technical Lead-Cloud & Infra Engg