Technical Lead-Cloud & Infra Engg

Area(s) of responsibility

Core Responsibilities

User & Access Management

• Create, update, and delete user accounts.
• Assign roles and permissions via OKTA groups:
• • Grafana_Admin_Assignment_Group (Admins)
• • Grafana_Editors_Assignment_Group (Regular users)
• • Grafana_SOC_Admin_Group and Grafana_SOC_Editor_Group for SOC environments.
• Ensure admin access is granted only upon ARF approval.

Dashboard & Visualization Management

• Create and manage dashboards using data sources like Prometheus, Loki, and Tempo.
• Customize panels, variables, and layouts for dynamic filtering.
• Add trace components using Tempo and trace IDs.

Alerting & Monitoring

• Set up and manage alerts based on log and metric data.
• Ensure alerts are configured correctly and notifications are sent to appropriate users.
• Monitor the health and performance of the Grafana instance.

System Administration

• Perform regular backups of Grafana configurations and data.
• Restore data from backups when necessary.
• Escalate issues to platform owners as needed.

Documentation & Compliance

• Maintain documentation for Grafana configurations, dashboards, and processes.
• Support audit and compliance requirements by ensuring traceability and access logs.

Stack Deployment & Maintenance

• Deploy and manage Grafana stack with Prometheus, Loki, and Tempo using Docker Compose.
• Configure Prometheus to scrape metrics and Loki for log aggregation.
• Maintain and update docker-compose and Prometheus configuration files.

Required Qualifications

Education & Certifications

• Bachelor’s degree in Computer Science, IT, or related field.
• Certifications preferred: Grafana Cloud Admin, Prometheus Certified Associate, or equivalent.

Experience

• 3–5 years of experience in monitoring and observability platforms.
• Hands-on experience with Grafana, Prometheus, Loki, Tempo, and Docker.
• Familiarity with OKTA, ARF workflows, and enterprise access control.

Skills

• Strong troubleshooting and analytical skills.
• Proficiency in scripting (Bash, Python) and automation tools (Ansible, Terraform).
• Excellent communication and documentation abilities.
• Willingness to work in 24x7 support environments and rotational shifts.