Technical Lead - Application Production Support

Position Purpose
Provide assistance to traders and back office users in issues faced while managing their BAU. Identify bugs in the application and work on permanent resolution for the same. Manage critical issues to resolution.

Responsibilities

• Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
• Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.
• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
• Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required

• Analyzing/documenting problems, recommending solutions, & initiating corrective action
• Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
• Responsible for UAT/PROD deployment & validation,

• Hands on knowledge in SQL/Oracle
• Knowledge in Business Objects would be good.
• Having functional knowledge in: Equity Derivatives/ Trade Life Cycle/ Futures and Options.
• Knowledge on ITIL process

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

• Ability to collaborate / Teamwork
• Communication skills - oral & written
• Ability to deliver / Results driven
• Client focused

Transversal Skills: (Please select up to 5 skills)

• Ability to understand, explain and support change
• Ability to develop others & improve their skills
• Analytical Ability
• Ability to set up relevant performance indicators
• Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent

Experience Level

7-9 years.