Technical Lead - Application Production Support

BNP Paribas

7 - 9 years

8 - 12 Lacs

mumbai

Posted:2 days ago| Platform:

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Skills Required

software testing itil process coaching application production support unix autosys plsql production support technical support java unix shell scripting devops linux shell scripting aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Purpose

Provide assistance to traders and back office users in issues faced while managing their BAU. Identify bugs in the
application and work on permanent resolution for the same. Manage critical issues to resolution.

Responsibilities

Direct Responsibilities

Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.
Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required

Contributing Responsibilities

Analyzing/documenting problems, recommending solutions, & initiating corrective action
Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
Responsible for UAT/PROD deployment & validation,

Technical & Behavioral Competencies

Hands on knowledge in SQL/Oracle
Knowledge in Business Objects would be good.
Having functional knowledge in: Equity Derivatives/ Trade Life Cycle/ Futures and Options.
Knowledge on ITIL process

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