Technical L1 Support Executive

Provide Technical Support for Virtualization Solutions

• Provide first-level support for virtualization technologies such as VMware, Nutanix, and Windows Hyper-V.
• Troubleshoot and resolve basic virtualization issues related to performance, configuration, and resource allocation.

Virtualization Platform Management

• Assist in the management and configuration of virtualization platforms, ensuring that virtual environments are optimized and running smoothly.
• Support the management of hypervisors, virtual machines, and storage in VMware, Nutanix, and Hyper-V environments.

Hyper Scaling Support

• Assist in setting up, maintaining, and optimizing hyper-converged infrastructure (HCI) environments with a focus on scalability and performance.
• Support the scaling of virtual environments, including handling the addition of new hardware and virtual machines.

Deployment Assistance

• Help with the deployment of new virtual machines, hypervisors, and storage solutions for clients.
• Assist with configuring virtual networks, storage, and backup solutions for optimal performance.

Licensing Support and Package Management

• Help manage and track virtualization software licenses, ensuring clients have the correct licensing packages in place.
• Assist customers in understanding and applying the appropriate packages based on their business requirements.

Qualifications and Skills

Technical Experience

• 1-2 years of experience in supporting virtualization platforms such as VMware, Nutanix, and Windows Hyper-V.
• Experience in setting up and managing virtual machines, hypervisors, and storage systems.

Licensing Knowledge

• Understanding of virtualization licensing models and packages for VMware, Nutanix, and Hyper-V.
• Ability to assist clients with licensing queries and ensure that proper licenses are in place for virtualization deployments.

Technical Tools

Familiarity with monitoring tools for virtualization environments, such as vCenter, Nutanix Prism, and Hyper-V Manager.