Technical Helpdesk Executive

Role Overview: You are required to fulfill the role of a Technical Helpdesk Executive/Admin Support with Excel Skills at the company's Surat, Gujarat location. Your primary responsibilities include managing client queries through phone, email, and Zoom, utilizing Excel for report preparation, assisting in client onboarding, coordinating with internal teams, escalating unresolved issues, and maintaining accurate records in CRM or tracking systems. This role is ideal for individuals with admin experience and strong Excel skills who are open to training in client servicing and technical support. Key Responsibilities: - Handle client queries via phone, email, and Zoom. - Utilize Excel for preparing and maintaining reports. - Assist in onboarding new clients and guiding them through product features. - Coordinate with internal teams for task follow-ups and updates. - Escalate unresolved issues to the technical team. - Maintain accurate records in CRM or tracking systems. Qualifications Required: - Freshers, admin staff, or candidates with 2-3 years of experience in BPO voice process, call center, technical support, ERP support, office administration, or customer service. - Strong Excel skills including formulas, data management, and reporting. - Good communication skills in English & Hindi. - Logical thinking, problem-solving attitude, and ability to multitask. - Familiarity with MS Office; knowledge of CRM tools or ChatGPT is a plus. Additional Details: The company offers full-time, on-site employment in Surat with growth opportunities through training in customer success, account management, or technical support. A Bachelor's degree is required for this role. The preferred location for this position is Surat, Gujarat.,