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Technical Helpdesk Executive

Technical Helpdesk Executive

Mind map IT Solutions

1 - 5 years

0 Lacs

punjab

Posted:1 week ago| Platform: Shine logo

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Skills Required

zendesk excellent communication skills in english familiarity with helpdesk tools such as freshdesk

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for providing customer support through voice and chat for software, email, and system performance issues. Your key responsibilities will include delivering basic and intermediate-level technical support, escalating complex issues to the backend team, and following up with customers to ensure their satisfaction. The ideal candidate should have excellent communication skills in English and familiarity with helpdesk tools such as Freshdesk or Zendesk is a plus. A minimum of 1 year of experience in BPO or technical support is required. This is a full-time, permanent position with a night shift schedule catering to US clients. The work location is in Mohali, India.,

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Technical Helpdesk Executive