Provide technical support for customers on usage of various computer products and its operating systems, associated common software
Assist customers by diagnosing problems on hardware problems and providing resolutions for technical and service issues. Guide customers about possible solutions and options available to resolve software and applications issues including Windows, MS Office, Ubuntu etc
Follow standardized policies and procedures prescribed and updated by Blitzpath.
Provide right solution and demonstrate behaviour to help the customer not only on a specific query but solution at large.
Respect service level agreements in mutually agreed upon schedules.
Responsible for customer satisfaction through effective handling of customer problems and resolution with reduced customer effort, faster response.
Smartly and efficiently handle platform designed to solve customer queries.

Qualifications:

Graduate and above - Technical education in computer, operating systems and its usage.
Flawless English communication - English writing skills, correspondence and conversation on a chat-like-platform.
Excellent soft skills will help in handling customers in distress. Ability to deal professionally with irate customers.
Ability to create videos for a quick demonstration on a technical problem resolution commonly faced in PC usage.
Must have experience of 1-5 years as frontline or L1 to support customers on technical questions or problems related to PC break-fix, hardware and software issues, including peripherals such as printers, routers etc.
Microsoft certified resources will have better chances of success. A+ certified resources will be set up a great success with our customers.
Should be willing to take assignments in a 24 x7 work environment.

Requirements:

Seamless network connectivity - Broadband, 4G+ data connectivity on a PC or Laptop.

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