Technical Engineer Chatbot

Job Purpose

We are looking for a highly skilled Senior Chatbot Developer to lead the development and operations of our enterprise chatbot platform. The ideal candidate will have hands-on experience building intelligent conversational solutions using Moveworks.ai or similar Conversational AI platforms, with understanding of Agentic AI, Azure AI Foundry, and large language model (LLM)-based architectures. This role requires both technical depth and operational ownership, as you will be responsible for end-to-end delivery, optimization, and maintenance of chatbot use cases across business domains.

Key Accountabilities

• Lead Chatbot Development: Design, develop, and deploy advanced chatbot features using LLMs, Agentic AI, and other AI frameworks.
• Operational Ownership: Manage day-to-day chatbot operations, including performance monitoring, troubleshooting, and optimization for high availability and reliability.
• Feature Delivery: Own the full lifecycle of chatbot feature development—from ideation to deployment—ensuring high-quality user experiences and measurable impact.
• AI and Automation Integration: Implement intelligent automations and backend workflows using Azure AI Foundry and related tools.
• Knowledge Management: Build and maintain dynamic knowledge bases, intents, and AI-driven decision flows.
• Continuous Improvement: Analyze usage patterns and feedback to enhance chatbot performance and identify new opportunities for automation.
• Collaboration: Work closely with cross-functional teams such as IT, product, and data science to design scalable, secure, and efficient chatbot architectures.
• Mentorship: Guide junior developers in AI development best practices, architecture patterns, and operational excellence.

Experience

• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Experience: 4–7 years of experience in chatbot or AI application development, with at least 2 years in a senior or lead role.
• Technical Skills:
• • Strong proficiency in Python or JavaScript
  • Proven experience with LLM-based chatbot frameworks and Agentic AI design
  • Hands-on expertise in Azure AI Foundry, Azure Cognitive Services, or equivalent cloud-based AI platforms
  • Familiarity with API integrations, event-driven architectures, and backend automation
  • Experience with Moveworks.ai platform is preferred
• Operational Skills:
• • Experience managing chatbot environments in production
  • Strong debugging, monitoring, and optimization capabilities
• Soft Skills:
• • Excellent problem-solving and analytical skills
  • Strong communication and stakeholder management
  • Ability to work independently and handle multiple priorities