Technical Engineer Chatbot

Job Purpose

Senior Chatbot Developer

Key Accountabilities

• Lead Chatbot Development:

  Design, develop, and deploy advanced chatbot features using LLMs, Agentic AI, and other AI frameworks.

• Operational Ownership:

  Manage day-to-day chatbot operations, including performance monitoring, troubleshooting, and optimization for high availability and reliability.

• Feature Delivery:

  Own the full lifecycle of chatbot feature development-from ideation to deployment-ensuring high-quality user experiences and measurable impact.

• AI and Automation Integration:

  Implement intelligent automations and backend workflows using Azure AI Foundry and related tools.

• Knowledge Management:

  Build and maintain dynamic knowledge bases, intents, and AI-driven decision flows.

• Continuous Improvement:

  Analyze usage patterns and feedback to enhance chatbot performance and identify new opportunities for automation.

• Collaboration:

  Work closely with cross-functional teams such as IT, product, and data science to design scalable, secure, and efficient chatbot architectures.

• Mentorship:

  Guide junior developers in AI development best practices, architecture patterns, and operational excellence.

Experience

• Education:

  Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

• Experience:

  4-7 years of experience in chatbot or AI application development, with at least 2 years in a senior or lead role.

• Technical Skills:

• Strong proficiency in Python or JavaScript
• Proven experience with LLM-based chatbot frameworks and Agentic AI design
• Hands-on expertise in

  Azure AI Foundry

  ,

  Azure Cognitive Services

  , or equivalent cloud-based AI platforms
• Familiarity with API integrations, event-driven architectures, and backend automation
• Experience with Moveworks.ai platform is preferred

• Operational Skills:

• Experience managing chatbot environments in production
• Strong debugging, monitoring, and optimization capabilities

• Soft Skills:

• Excellent problem-solving and analytical skills
• Strong communication and stakeholder management
• Ability to work independently and handle multiple priorities