Job
Description
BRIEF ABOUT PATHCOM Pathcom Technologies Pvt. Ltd. is an Information and Communication Services Company in Network, Internet, IT and Video Surveillance Products and Solutions. We specialize in Networking Services, IT Services, Internet Services, Network Management and monitoring, CCTV Surveillance and Technical Support Services. Pathcom is an authorized partner of CISCO, DELL, HP, ACER, FORTINET, D-LINK, COMMRAX, AXIS and many more. Also, Pathcom is a CLASS-B Internet Service Provider extending services with the Global Network Operation Centre for Remote Monitoring Services. Pathcom is recognized by SILICON INDIA for the best service provider providing tech centric solution & services. https://startup.siliconindia.com/vendor/pathcom-technologies-techcentric-managed-solution-provider-for-networking-internet-video-surveillance-services-cid-20929.html BRIEF ABOUT THE JOB Pathcom is looking for a TECHNICAL & SUPPORT CO-ORDINATOR with a minimum of 1 years proven track record in any Networking, IT Services, Video surveillance and Telecom & Internet companies. Freshers can also apply for this position. JOB DESCRIPTION/RESPONSIBILITIES As a Technical and support coordinator, you will be responsible for attending customer calls, sending responses, sharing the project reports, maintaining and managing the technical documentation, NOC monitoring etc. KEY RESPONSIBILITIES · Understand and apply network solutions based on organizational needs · Strong understanding of networking protocols (e.g., TCP/IP, DNS, DHCP). · Maintain and update technical documentation, including diagrams, plans and procedures. · Collect and manage incident reports (IR) to track and resolve technical issues. · Monitor Network Operation Center (NOC) activities and management to ensure smooth operations. · Maintain accurate records of customer interactions, reports, and technical documentation. · Handle customer emails and inquiries promptly and professionally. · Work collaboratively with other teams like tendering and finance for procurement of required materials. SKILLS REQUIRED · Diploma/ Engineering in Electronics & Communications , BSC Computer Science or Bachelor’s degree in IT, MCA, BCA, BE · Networking concepts of LAN, WAN. · Knowledge of Operating Systems (Windows, Linux, Mac). · Quick learner, self-motivated, ability to work in a team. · Need to have good communication and customer-handling skills. · Basic knowledge of technical support, networking or IT infrastructure. · Experience in NOC monitoring and incident management. ADDITIONAL SKILLS: · Ability to troubleshoot and resolve technical issues independently. · Excellent communication and problem-solving skills. · Ability to work under pressure and meet deadlines. GENERAL Work Location : Bangalore Work Place : Pathcom Technologies Pvt Ltd, 669/F, 2nd& 3rd Floor, AMG Towers, 1st stage, 2nd Block, HBR Layout, Bangalore – 560043. Working days: 6 days a week Salary Per Month – Rs.15K – 20K Please send your CV to hr@pathcomtech.com and Refer to more information about the company at https://pathcomtech.com Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Provident Fund Shift: Day shift Work Location: In person Expected Start Date: 01/07/2025
