Technical Adoption Manager

Job Description

Develop and implement strategies to increase the adoption and usage of our suite of products, maximizing the return on investment for our customers. Work closely with the Core Customer Success Manager on what engagement and outreach plays to deploy on assigned accounts. Act as a liaison between customer success, technical teams, account managers, and other departments to ensure a cohesive adoption strategy. Facilitate communication and collaboration across teams to achieve adoption goals. Establish trusted advisor relationships with key stakeholders to increase product adoption within the customer organization and assist the customer success manager and the account manager drive value. Closely manage and nurture accounts to identify and eliminate the risk of attrition due to poor product usage. Ensure customers are aware of and educated on new features and releases. Monitor and identify adoption and utilization trends, providing recommendations based on risk and customers business needs. Work across other internal teams (Customer Success, Customer Support, Delivery, Integrations, Onboarding) to support customer requests and drive a cohesive adoption strategy. Capture customer feedback clearly and communicate it internally to enable ongoing improvement of products and services. Maintain extensive product knowledge across all Zoominfo product lines to effectively demonstrate the product and craft solutions for customers business needs. Develop scalable programs and playbooks to drive feature adoption and expand product usage. What You Bring: 3 to 5 years of relevant experience in customer success, technical account management, or solutions engineering in B2B SaaS Willing to work in Night Shift - 5 PM IST to 2 AM IST / 6 PM IST to 3 AM IST Strong analytical skills with experience using data to drive decision-making and strategy Proficiency with customer success platforms, CRMs, analytics tools, and marketing automation software Excellent written and verbal communication skills, with the ability to translate complex concepts for various audiences Knowing how to manage data quality in CRMs is a plus. Self-starter with the ability to work independently and drive results in a fast-paced environment Bachelors degree in Computer Science or a similar discipline Familiarity with product management concepts and Agile methodologies is a plus Having a business education is a plus. This is a Hybrid role - Three Days work from office and Two Days work from Home