Technical Account Manager Bluetooth Technology TV set top box etc

Job Description

Technical Account Manager Location: India (Delhi/NCR ) Hybrid Travel- Pan India If & When required to meet Client Job Summary: To deciding the technical roadmap specific to an account and support to ensure customer satisfaction, working with back-office team providing swift resolution of technical issues, and maintaining high quality standards. This role involves strong technology expertise in consumer electronics and Pay TV technology, HW/SW e.g. Smart TVs, STB, Remote controls, Smart control technologies, Wireless protocols like BLE 5.0, Wifi, IR, WFD etc and CPE devices. Good R&D management experience, roadmap development, product innovation and presales experience is a big plus. A good blend of technical and business skills with strong communication skills Key Responsibilities: 1. Technical account management and Customer Support: Act as the escalation point for critical technical issues and ensure their prompt resolution. Act as a main point of contact for technology discussions, new requirements. Maintain strong customer relationships by delivering consistent, high-quality support services. Closely work with Sales team to enable sales strategy with support of technology features. Monitor customer feedback and drive initiatives to enhance customer satisfaction. 2. Operational Efficiency: 3. Technical Expertise: 4. Strategic Planning & Presales Qualifications: Educational Background: Bachelors degree in Computer Science, Information Technology, or a related field. Experience: 10 years of experience in technical support or a similar role, with at least 23 years in a managerial position. Proven experience in managing technical support operations in India or globally. Strong leadership and people management skills. Contact - +91 9071129990