Technical Account Manager Bluetooth Technology TV set top box etc Intelli Search Services

10.0 - 20.0 years

25 - 35 Lacs

Noida, New Delhi, Gurugram

Hybrid

Technical Account Manager Location: India (Delhi/NCR ) Hybrid Travel- Pan India If & When required to meet Client Job Summary: To deciding the technical roadmap specific to an account and support to ensure customer satisfaction, working with back-office team providing swift resolution of technical issues, and maintaining high quality standards. This role involves strong technology expertise in consumer electronics and Pay TV technology, HW/SW e.g. Smart TVs, STB, Remote controls, Smart control technologies, Wireless protocols like BLE 5.0, Wifi, IR, WFD etc and CPE devices. Good R&D management experience, roadmap development, product innovation and presales experience is a big plus. A good blend of technical and business skills with strong communication skills Key Responsibilities: 1. Technical account management and Customer Support: Act as the escalation point for critical technical issues and ensure their prompt resolution. Act as a main point of contact for technology discussions, new requirements. Maintain strong customer relationships by delivering consistent, high-quality support services. Closely work with Sales team to enable sales strategy with support of technology features. Monitor customer feedback and drive initiatives to enhance customer satisfaction. 2. Operational Efficiency: 3. Technical Expertise: 4. Strategic Planning & Presales Qualifications: Educational Background: Bachelors degree in Computer Science, Information Technology, or a related field. Experience: 10 years of experience in technical support or a similar role, with at least 23 years in a managerial position. Proven experience in managing technical support operations in India or globally. Strong leadership and people management skills. Contact - +91 9071129990

Posted 3 months ago

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Sales Engineer (Automation Industry) Navlakha Management Services

2.0 - 6.0 years

2 - 5 Lacs

hyderabad, chennai, bengaluru

Work from Office

Role & responsibilities Client Management Handling all type of customers like End customer O.E.M Sales, Consultants, Channel management etc. Handling our Channel Partners or dealers in Mumbai. To create new account & rebuild business relation with customers. Managing Sales Activities & execution of the project Responsible for Specification Driving, Project Bidding and Business Development. Resolving payment issues in direct business to ensure payment collection in time. Coordinate with Service Engineers, after sales support, Key account management etc Business analysis Keeping the close track of the competitors activities like there new product range, area, segmentation, project or channels Sales Technical Management Mapping clients requirements and providing them customized business solutions through new proposals, presentations and demonstrations. Interfacing with EPCs, OEMs & End Users for suggesting the most viable services & product range and cultivating relations with them for securing repeat business. Handling the complete Field Instruments Portfolio like Pressure, Temperature, Level, Flow, Corrosion, Acoustic & WIRELESS Transmitters. Managing activities pertaining to negotiating/ finalization of deals (techno commercial) for smooth execution of sales & order processing.

Posted Date not available

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