Tech Support

Role Overview: As a Technical Support Engineer at our company, you will play a crucial role in ensuring the smooth use of the UnifyApps platform for our customers. Your primary responsibilities will include being the first line of support, troubleshooting technical issues, collaborating with cross-functional teams, preventing ticket escalations, contributing to knowledge base, and monitoring platform health. Additionally, you will serve as the first responder for production incidents and optimize alert configurations for rapid issue resolution. Key Responsibilities: - Respond to customer queries, resolve bugs, and ensure smooth use of the UnifyApps platform - Troubleshoot technical issues by analyzing logs, replicating scenarios, and debugging in real time - Collaborate with engineering, product, and QA teams to solve complex problems and suggest product improvements - Deliver high-quality, timely resolutions to prevent ticket escalations and educate users when needed - Contribute to internal knowledge base, FAQs, and troubleshooting guides - Monitor platform health through command centre dashboards, proactively identify and address potential issues - Serve as first responder for production incidents, coordinate cross-team resolution efforts, and document root causes - Triage and respond to system alerts, optimize alert configurations, and maintain escalation procedures Qualifications Required: - 0-1 years of experience in technical support, debugging, or enterprise software - Strong communication skills to simplify complex problems - Hands-on experience or knowledge of tools like Kafka, StarRocks, Graylog, API Browsers, Curl, and query analyzers - Knowledge of databases like MongoDB or MySQL is a plus - Self-starter mindset, strong team player, and eager to learn in a fast-paced environment Compensation Details: - CTC- Upto INR 8 Lacs per annum (Fixed) - Additional INR 5 Lacs of Medical Insurance cover (Premium borne by the company) - Complimentary Breakfast, Lunch, and Evening Snacks (Note: The company's policies are subject to change from time to time.),