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Tech Support Work Fox Solutions

0.0 - 3.0 years

0 Lacs

haryana

On-site

Role Overview: As a Technical Support Engineer at our company, you will play a crucial role in ensuring the smooth use of the UnifyApps platform for our customers. Your primary responsibilities will include being the first line of support, troubleshooting technical issues, collaborating with cross-functional teams, preventing ticket escalations, contributing to knowledge base, and monitoring platform health. Additionally, you will serve as the first responder for production incidents and optimize alert configurations for rapid issue resolution. Key Responsibilities: - Respond to customer queries, resolve bugs, and ensure smooth use of the UnifyApps platform - Troubleshoot technical issues by...

Posted 2 months ago

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