Tech Support (WATI / WhatsApp / Gupshup)

Company Description

ithoughtconnect is committed to investor education, enhancing awareness through social media platforms and hands-on workshops in multiple languages. Founded by Shyam Sekhar, ithoughtconnect manages brands like Muthaleetukalam, Milestones2Wealth (M2W), and ithoughtwealth, focusing on personal finance and investment trends. With a deep commitment to improving financial literacy, ithoughtconnect aims to support investors in achieving significant financial milestones. The company is based in Chennai, Tamil Nadu, India.

Job Overview:

tech-savvy Back Office Executive

Key Responsibilities:

• Manage and update chatbot flows, message templates, and automation in

  WATI

  and

  Gupshup

  platforms.
• Monitor and maintain

  WhatsApp Business API

  integrations and troubleshoot delivery issues.
• Handle backend operations and data management related to customer communication.
• Work with technical and customer support teams to optimize messaging workflows.
• Ensure smooth functioning of automation setups, webhooks, and integrations.
• Maintain records, generate performance reports, and update documentation.
• Assist in onboarding clients to messaging platforms and configuring initial setup.

Requirements:

• 1–3 years of experience in a back office or technical support role.
• Strong working knowledge of

  WATI

  ,

  Gupshup

  , and

  WhatsApp Business tools

  .
• Understanding of

  APIs

  ,

  webhooks

  , and basic automation workflows.
• Comfortable with Excel/Google Sheets, dashboards, and CRM tools.
• Excellent organizational and communication skills.
• Ability to work independently and handle multiple backend tasks.
• Experience with Zoho CRM platform