Tech Support / Tech Support Technician (m/f)

Key Responsibilities:

• Deliver high-quality on-site repair and maintenance for complex optoelectronic measurement systems.
• Troubleshoot technical issues and perform diagnostic evaluations to isolate and resolve faults quickly.
• Lead equipment installations and relocations, including commissioning, SAT and system check-out at customer sites.
• Conduct customer training using structured materials and technical manuals.
• Support and manage remote and on-site service activities related to solar simulators across India.
• Coordinate with the WAVELABS headquarters service team in Germany for technical support and repairs.
• Perform failure analysis and implement corrective measures to minimize system downtime.
• Maintain and track consignment stock at the customer site (as needed).
• Document all service activities using internal systems and prepare customer reports in Excel and PowerPoint.
• Ensure continuous learning through manuals, technical journals, and training sessions.

Required Qualifications & Skills:

• Education: Bachelor’s degree or Diploma in Electronics, Electrical, Mechatronics, or Renewable Energy Engineering.

Experience:

• Fresh graduates with strong technical aptitude and willingness to learn are welcome.
• Prior internship/academic project/hands-on experience in electronics/solar industry is a plus.

Technical Skills:

• Strong diagnostic and troubleshooting abilities.
• Good understanding of Electrical/Electronic and mechanical components.
• Proficiency in Microsoft Excel for service reporting, data analysis, and logs.
• Proficiency in Microsoft PowerPoint for customer presentations, training decks, and reporting.

Soft Skills:

• Excellent written and verbal communication in English.
• Strong interpersonal and training skills.
• Ability to work independently and in a high-pressure environment.
• Solution-oriented with good time management and prioritization skills.
• Ethical, reliable, and Trust Worthy.

Work Environment:

• Willingness to domestic travel frequently across India.
• Willingness to stationed in remote factory site for long term.
• Availability for on-call support (24/7 during scheduled duty periods).
• Compliance with cleanroom protocols and PPE usage.
• Adherence to customer-specific site rules and safety policies.