Tech Support

As a Tech Support Specialist at our company, you will be responsible for providing technical assistance and troubleshooting for hardware, software, and network issues. Your key responsibilities will include: - Providing technical assistance and troubleshooting for hardware, software, and network issues - Responding to user inquiries via phone, email, and chat - Diagnosing and resolving technical problems efficiently - Documenting issues and solutions to improve the internal knowledge base - Collaborating with IT teams to enhance system performance and security We are looking for someone with experience in technical support, IT helpdesk, or a related field, who possesses strong problem-solving skills with a customer-first mindset. Knowledge of Windows/Mac OS, networking, and software troubleshooting is essential, along with excellent communication skills and the ability to explain tech concepts clearly. Certifications such as CompTIA A+ or ITIL are considered a plus. If you join our team, you will have the opportunity to work with cutting-edge technology, enjoy career growth and skill development, be part of a collaborative and supportive team environment, and receive a competitive salary and benefits package. If you are passionate about technology, love solving problems, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity by sending your resume to myhr@johnturingwatson.ai. Take the next step in your tech career and help users succeed with us! Apply now.,