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Tech Lead

Growel Softech Pvt. Ltd.

2 - 7 years

4 - 9 Lacs

karnataka

Posted:1 day ago| Platform:

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Skills Required

eos linux administration service delivery service management itil technical leadership sonet eci networking eosdh mux transmission gcp nms linux tejas project management sap eci mux otn root cause analysis dwdm incident management pdh sdh aws ason

Work Mode

Work from Office

Job Type

Full Time

Job Description

With 6+ years of experience EOS Service Management and Governance Service Execution Owner Service Request (Server Management) EXPECTATIONS AND TASKS As Service Execution Owner you are responsible forEnsuring Day to Day quality service delivery Defining and tracking various service KPI and SLAs Deescalating the running escalations Working towards automating various day to day operational tasks Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA Process improvement on the daily operational activities Driving the projects and programs Able to coordinate and orchestrate the work between the teams Strong collaboration with other units within and outside ECS units Willing to work during APJ / EMEA working hour Required Skills 6+ years work experience in server and Linux administration 3+ years experience in service delivery in global teams Familiar with ITIL concepts of Service Management, Incident Management and Root Cause Analysis Working experience in HyperscalersAzure or AWS or GCP Managing of multiple activities requiring cross team coordination Management of partner support via KPI tracking Nice to have ITIL Certification Project management experience Executive reporting experience Able to communicate successfully at different levels of the organization

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Growel Softech Pvt. Ltd.

Information Technology Services

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