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2 - 7 years

4 - 9 Lacs

Karnataka

Work from Office

With 6+ years of experience EOS Service Management and Governance Service Execution Owner Service Request (Server Management) EXPECTATIONS AND TASKS As Service Execution Owner you are responsible forEnsuring Day to Day quality service delivery Defining and tracking various service KPI and SLAs Deescalating the running escalations Working towards automating various day to day operational tasks Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA Process improvement on the daily operational activities Driving the projects and programs Able to coordinate and orchestrate the work between the teams Strong collaboration with other units within and outside ECS units Willing to work during APJ / EMEA working hour Required Skills 6+ years work experience in server and Linux administration 3+ years experience in service delivery in global teams Familiar with ITIL concepts of Service Management, Incident Management and Root Cause Analysis Working experience in HyperscalersAzure or AWS or GCP Managing of multiple activities requiring cross team coordination Management of partner support via KPI tracking Nice to have ITIL Certification Project management experience Executive reporting experience Able to communicate successfully at different levels of the organization

Posted 2 months ago

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Tech Lead Growel Softech Pvt. Ltd.

2 - 7 years

4 - 9 Lacs

Karnataka

Work from Office

With 6+ years of experience EOS Service Management and Governance Operations Specialist Problem Management EXPECTATIONS AND TASKS As Operations Specialist you are responsible forDrive technical resolution of long runningProblem Records / RCAs Preparation and driving of action plan to de escalate situation related to Outages and RCAs Drive action plans to prevent recurring outages Support complex RCAs Take necessary steps to address the Global escalations. Drive internal initiatives or projects or reporting Outage and RCA review Support leadership team with outage and RCA related info specific to customers and regions Tasks Review RCAs for critical / escalated customers Participate in regular regional cadence Resolve critical incidents and RCAs Ensure standardization of processes followed by problem management Analyse customer and stakeholder feedback and define action plans Own continuous improvement framework for EOS Delivery and drive resolution of impediments by efining suitable countermeasures Presentation to senior management on incident trend, analysisand action plan The expectation is that the role does not only concentrate on Basis / application issues but can own ncident resolution and RCA end to end and work together with other teams and functions to resolve incident What you bringSAP Basis / HANA certification and experience 7+ years experience with Solid knowledge in SAP Basis and Database technologies including erformance analysis and troubleshooting Experience in working in a virtual set up involving teams spread across globally Experience of coordination across teams and lines of business to solve problems Experience with Service Now will be an added advantage experience and certification related to Root Cause Analysis (RCA) methodologies

Posted 2 months ago

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