Tech & Client Support – SaaS Onboarding & Automation Setup

Tech & Client Support Specialist

As part of our growing SaaS team, you’ll guide new clients during onboarding, connect lead forms, troubleshoot automation flows, and help resolve client questions via WhatsApp, chat, or email.

You don’t need coding skills — just strong understanding of tech tools, automation logic, and a love for helping people.

Key Responsibilities:

• Set up new clients inside the InstenTech CRM
• Connect their Meta lead forms, WhatsApp workflows, and calendar
• Provide 1:1 onboarding calls or walkthroughs when needed
• Handle basic platform issues and client questions via WhatsApp, email, or chatbot
• Log issues and update ticket tracker
• Work closely with Sales & Founder to ensure smooth onboarding
• Keep documentation updated (FAQs, help docs, videos)
  

Skills & Qualifications:

• Basic understanding of CRM, lead forms, automations
• Hands-on experience with SaaS tools, WhatsApp Business, Calendly, or Meta
• Strong problem-solving skills
• Fluent in English + Hindi (Assamese is a plus)
• Bonus: Familiar with Pabbly, Zapier, or chatbot logic
• Freshers welcome if tech-savvy and trainable
  

Job Type & Details:

• Full-time or Part-time
• Remote (Assam-based preferred but not required)
• Salary: ₹15,000–₹20,000/month (based on experience)
• Onboarding training provided
• 6-day work week, flexible hours
  

About InstenTech LLP:

InstenTech is a business automation software company based in Assam, India.

We help service providers, real estate agents, and coaches automate lead generation, WhatsApp follow-ups, CRM tracking, booking, and payments — all in one platform.

We're already trusted by 500+ clients across India.

How to Apply:

hr@instentech.com

9864242272