Team Member - Training-HO & SUPPORT-Training

Job Responsibilities:-

• The HF trainer will be responsible for leading Pan India training initiatives for the HF Channel
• Manage learning and development objectives of the HF businesses
• Collaborate with the internal stakeholders for a thorough Training Need Analysis (TNA) to design and curation of effective, technology-enabled learning solutions and content
• Enable continuous learning across the talent lifecycle through the interplay of live and digital learning
• Ensure excellent participant learning experience through delivery and seek feedback and measure business impact regularly to determine training effectiveness
• Build and maintain monthly training calendars, training records, attendance and manage the administrative requirements of the training program.
• Perform administrative tasks such as scheduling classes, setting up of systems/equipment and coordinate with the learners for enrolments in the batches
• Conduct training programs with the goal of improvements in sales metrics such as productivity, SOP achievement in lines with customer centricity
• Ensure right solution providing behaviour, ethics and practices are embedded through the training imparted in with the business goals, standards and regulations
• Regular updates to the business in terms of feedbacks received from the training sessions including competition benchmarking, managing rejections
• Ensure 100% completion of Job Ready parameters (LMS Course Tracking, Induction Attendance, Induction Assessments) and share weekly updates with the business
Travel to field and other business locations as required Ensure on-going skilling of trainers for effective delivery

Experience:-

Min 4-5 years of experience in Mortgage background with a good understanding of Sales.

Skills to be proficient in:-

• Good stakeholder management, influencing skills.
• Should have good English speaking skills (mandatory)
• Good analytical skills and a “do what it takes to get job done” attitude