Team Member - Customer Service

The role requires providing prompt and accurate customer service to all clients by addressing concerns, queries, issues, complaints, and processing sales orders and product information requests. It involves preparing reports by accessing account databases, analyzing information, and delivering precise data. When faced with complex customer interactions exceeding one's scope, the responsibility includes escalating these matters to the designated party. In times of system downtimes, the position involves making callbacks to customers and ensuring that necessary customer care procedures are followed during the call-backs. Staying updated with the latest account information through email updates and training sessions is crucial for understanding and applying changes in daily tasks. Collaboration with fellow Customer Service Representatives is essential to support team cohesion and contribute to team performance under the Team Leaders guidance. The job also focuses on delivering top-quality customer service, handling customer queries, concerns, and service-related issues effectively. Each customer interaction is viewed as an opportunity to enhance customer loyalty, reduce attrition, and enhance the client's competitive advantage in the industry. Collaborating with a team of CSR's and supporting the Team Leader in driving performance and achieving team goals are integral parts of the role. Applicants should possess strong communication skills, the ability to work effectively in a team environment, and a proactive attitude towards personal development and performance improvement. The role emphasizes taking ownership of performance metrics, seeking feedback for improvement, and engaging in continuous learning and skill development to prepare for higher responsibilities. TELUS Digital fosters a culture of customer experience innovation through teamwork, agile thinking, and customer-centric values. As part of TELUS Corporation, a leading telecommunications service provider in Canada, TELUS Digital provides contact center and business process outsourcing solutions to global corporations. The company values diversity and is committed to creating an inclusive workplace where hiring and promotion decisions are based on qualifications and performance without bias related to diversity.,