Team Member - Customer Service TELUS Digital -

1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Customer Service Representative, your role involves providing expedient and accurate customer service to all client customers. This includes addressing customer concerns, queries, issues, complaints, and placing sales orders and product information requests. You will be responsible for preparing reports by accessing the account database, analyzing the information contained, and providing useful, accurate, and appropriate data. Key Responsibilities: - Escalate complex customer interactions to the appropriate party as designated for each issue, especially when they are beyond your jurisdiction and scope of knowledge. - Perform callbacks/return calls to customers during system downtimes, e...

Posted 2 weeks ago

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Executive Vice President, Client Growth Team TresVista

8.0 - 15.0 years

0 Lacs

pune, maharashtra

On-site

Role Overview: As a Relationship Manager (RM) at TresVista, your primary responsibility will be to build and maintain strong relationships with clients. You will play a crucial role in ensuring client satisfaction and identifying opportunities for business growth. Reporting directly to the Client Growth Team (CGT) Leader, you will provide strategic oversight, manage client interactions, and offer deep domain expertise on deliverables. Key Responsibilities: - Develop and nurture positive client relationships, understand their needs, and ensure their satisfaction. - Provide strategic oversight into deliverables, ensuring high-quality execution and alignment with client expectations. - Identify...

Posted 4 weeks ago

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Team Member - Customer Service TELUS Digital

2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

The role requires providing prompt and accurate customer service to all clients by addressing concerns, queries, issues, complaints, and processing sales orders and product information requests. It involves preparing reports by accessing account databases, analyzing information, and delivering precise data. When faced with complex customer interactions exceeding one's scope, the responsibility includes escalating these matters to the designated party. In times of system downtimes, the position involves making callbacks to customers and ensuring that necessary customer care procedures are followed during the call-backs. Staying updated with the latest account information through email updates...

Posted 2 months ago

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Team Member - Customer Service TELUS Digital -

1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Customer Service Representative, your primary responsibility will be to provide efficient and accurate customer service to all clients. You will be required to address customer concerns, queries, issues, complaints, as well as process sales orders and requests for product information. To achieve this, you will access the account database, analyze the information, and provide relevant data in reports. In situations where customer interactions become complex and go beyond your scope of knowledge, you will escalate these issues to the designated party for resolution. It is essential to ensure that all customer care and inbound sales processes are followed diligently during callbacks, espec...

Posted 2 months ago

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