Team Member - Customer Service TELUS Digital -

1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Customer Service Representative, your primary responsibility will be to provide efficient and accurate customer service to all clients. You will be required to address customer concerns, queries, issues, complaints, as well as process sales orders and requests for product information. To achieve this, you will access the account database, analyze the information, and provide relevant data in reports. In situations where customer interactions become complex and go beyond your scope of knowledge, you will escalate these issues to the designated party for resolution. It is essential to ensure that all customer care and inbound sales processes are followed diligently during callbacks, especially when initial calls are received during system downtimes. To stay updated with the latest account information and program updates, you are expected to read email updates and attend training sessions regularly. This will enhance your understanding and enable you to apply the updates effectively in your daily tasks. Collaboration and teamwork are key aspects of this role. You will be required to engage with fellow Customer Service Representatives, contribute to team cohesion, and support the Team Leader in driving performance and achieving team goals. Participation in team evaluations is essential to identify areas of improvement and enhance overall performance. Monitoring your performance against established metrics is crucial for the success of the account/program. Seeking feedback from peers and the Team Leader will help you improve your performance and work towards meeting the set metrics. Taking ownership of your performance and seeking regular interaction with the Team Leader for coaching and mentoring will be instrumental in your growth and development within the role. In summary, as a Customer Service Representative, your role is pivotal in delivering exceptional customer service, maintaining accountability for your performance, and actively seeking opportunities for skill development and growth within the team.,

Posted 1 week ago

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