Team Manager Operations

As a Team Lead at Gallagher Service Center LLP, you will play a crucial role in the Non-voice Service Team, reporting directly to the Process Manager. Your responsibilities will include: - Understanding operational requirements, researching best practices, and assisting in designing and implementing new processes and tools. - Cultivating a team environment that prioritizes exceptional customer service and ensures consistent high performance from all staff members. - Motivating, instilling accountability, and achieving results within the team. - Monitoring the effectiveness of a team of Process Associates. - Preparing MIS reports and interacting with customers to manage their queries. - Providing day-to-day coordination on the activities of the team and attending to written/electronic correspondence. Qualifications required for this role: - Graduation/Post Graduation (Preferably in Commerce) with a good academic record (50% or above). - Excellent communication skills both verbal and written. - Strong analytical skills. - Minimum 4 years of post-qualification experience in the BPO/KPO industry. - Must have at least 1 year of on-paper experience as a Team Lead and currently designated as a Team Lead. - Should have been in an Assistant Manager/Team Leader role on papers for at least 18 months. - Exposure to handling 15-20 FTEs. - Should come from an international non-voice background. Gallagher values inclusion and diversity as a core part of its business. With a commitment to sustainability and supporting communities, Gallagher embraces employees" diverse identities, experiences, and talents to better serve clients and communities. Inclusion and diversity are seen as a conscious commitment and a vital strength, allowing Gallagher to live out "The Gallagher Way" to the fullest. Equal employment opportunity is extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, and more. Gallagher makes reasonable accommodations for qualified individuals with disabilities unless it would impose an undue hardship on the business operations.,