Team Manager - Cross Sell

Role Overview: As a Telemarketing Manager, your main responsibility will be to run and manage the telemarketing process efficiently. You will lead the team in generating leads for the assigned portfolio and ensure the team's performance is tracked, monitored, and improved. Collaborating with the Sales team will be crucial to ensure the timely conversion of leads. Additionally, you will work closely with the dialer team to maximize the utilization of data. Key Responsibilities: - Strategize and develop monthly execution plans based on sales targets for the North region. - Conduct capacity planning and headcount planning to meet process requirements. - Design and implement training programs for team members, including Tele Marketing Officers (TMO) at branches. - Address and resolve queries and requests from both centralized and branch teams. - Manage escalations and coordinate with branch sales/credit teams to resolve issues promptly. - Gather and analyze market intelligence to enhance product offerings. - Develop effective plans to enhance telesales operations and continuously improve the centralized telemarketing team's effectiveness. - Build, monitor, and maintain sales force across multiple locations according to agreed staffing plans. Qualifications Required: - Previous experience in telemarketing or sales management roles. - Strong leadership skills to manage a team of telemarketing officers effectively. - Excellent communication skills to liaise with internal teams and provide feedback for performance improvement. - Analytical skills to track performance metrics and identify areas for process efficiency. - Ability to strategize and execute plans to meet lead generation targets and improve customer experience. - Knowledge of market trends and competition to provide valuable insights for product enhancements.,