Team Manager - Cross Sell

Role & responsibilities

Run and manageprocess of telemarketing & Lead generation for assigned portfolio

• Manage team oftelemarketing officers. Track and monitor performance of team members,

Providetimely feedback for performance improvement

• Liaise withSales team to ensure timely conversion/closure of leads generated
• Co-ordinate withdialer team to ensure that correct mix of data is churned through dialer tomaximize

utilization of raw data

• Hiring andtraining new joinees to meet capacity requirements of process
• Key Result Areawill include.

Volume of leadgenerated (target Vs. achievement)

Lead Conversionrate

Call quality& other relevant quality parameters

Processefficiency

EmployeeRetention & Productivity Customerexperience

Strategize and work out monthly execution plan based on sales targets set by state/region

• Will be responsible for lead generation for North region. Capacity planning & headcount planning will be

critical areas to focus

• Develop and implement training structure for team members. Train Tele Marketing Officers (TMO) at

branches as per requirement from regional sales team

• Provide resolution of queries, requests received from centralized team as well as branches
• Manage escalations on ongoing basis. Resolve issues by coordinating with branch sales/credit team
• Gather and analyze market intelligence. Provide inputs to improve product offerings. Build effective plans to

improve telesales operations

• Work continuously to improve effectiveness of centralized telemarketing team Build , monitor and maintain

sales force across multiple locations as per agreed staffing plan

Preferred candidate profile

Graduate/MBA

• 6-8 yrs experience in selling/ Teleselling of financial/insurance products
• 3-4 years experience in managing/ supervising telesales process
• Good communication and pleasing pers