Team Leader - Service Operations

Job Title: Team Leader - Service Operations
Department: Field & Center Operations
Location: Onsite + Field
Reporting to: Area/Regional Manager

Key Responsibilities:

• Center Management
• Oversee daily functioning of the service center.
• Ensure service readiness, cleanliness, and inventory availability.
• Supervise front desk, technicians, and support staff.
• Team Leadership
• Train and guide front desk and field service personnel.
• Assign roles, manage schedules, and ensure adherence to SOPs.
• Conduct performance reviews and team briefings.
• Field Operations Oversight
• Coordinate daily tasks for field technicians.
• Ensure timely completion of jobs and adherence to SLAs.
• Customer Experience & Escalation Handling
• Monitor service quality, turnaround time, and customer satisfaction.
• Intervene in complex or escalated customer complaints.
• Procurement & Parts Management
• Track spare part requirements and coordinate with procurement team.
• Maintain inventory levels to ensure zero delays in service.
• Compliance & Reporting
• Ensure compliance with hygiene, safety, and company SOPs.
• Submit daily/weekly reports on system inward, TAT, field activity, and team performance.

Requirements:

• Graduate/Diploma in Computer Hardware or Electronics.
• 3–6 years experience in service operations, with team handling.
• Strong leadership and problem-solving skills.
• Proficient in CRM tools, MS Excel, and service reporting.

Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Work Location: In person