Front Desk & Customer Experience Executive (For Computer Hardware company) Job Title: Front Desk & Customer Experience Executive Department: Service Center Operations Location: Onsite (Service Center) Reporting to: Service Operations Team Leader Key Responsibilities: Customer Interaction & Service Coordination Welcome and assist walk-in customers. Handle phone/email/chat inquiries regarding services. Create job cards, log system inwards, and update CRM. Sales & Lead Conversion Promote accessories, services, and extended warranties to walk-in customers. Track inquiries and update CRM records for follow-ups. Reception Area Management Keep the front desk and waiting area clean, organized, and customer-friendly. Display branding materials, service brochures, and policies properly. Customer Issue Resolution Address minor complaints or delays with empathy. Escalate complex issues to the Service Operations Team Leader. Reporting & Support Maintain daily logs of job cards, customer interactions, and feedback. Assist in compiling reports for service volume, lead conversion, and customer satisfaction. Requirements: Graduate with 1–3 years of experience in front desk or customer support roles. Strong communication skills and customer empathy. Basic understanding of CRM or ticketing systems preferred. Job Type: Full-time Pay: ₹20,000.00 - ₹22,000.00 per month Work Location: In person
Job Title: Team Leader - Service Operations Department: Field & Center Operations Location: Onsite + Field Reporting to: Area/Regional Manager Key Responsibilities: Center Management Oversee daily functioning of the service center. Ensure service readiness, cleanliness, and inventory availability. Supervise front desk, technicians, and support staff. Team Leadership Train and guide front desk and field service personnel. Assign roles, manage schedules, and ensure adherence to SOPs. Conduct performance reviews and team briefings. Field Operations Oversight Coordinate daily tasks for field technicians. Ensure timely completion of jobs and adherence to SLAs. Customer Experience & Escalation Handling Monitor service quality, turnaround time, and customer satisfaction. Intervene in complex or escalated customer complaints. Procurement & Parts Management Track spare part requirements and coordinate with procurement team. Maintain inventory levels to ensure zero delays in service. Compliance & Reporting Ensure compliance with hygiene, safety, and company SOPs. Submit daily/weekly reports on system inward, TAT, field activity, and team performance. Requirements: Graduate/Diploma in Computer Hardware or Electronics. 3–6 years experience in service operations, with team handling. Strong leadership and problem-solving skills. Proficient in CRM tools, MS Excel, and service reporting. Job Type: Full-time Pay: ₹28,000.00 - ₹35,000.00 per month Work Location: In person
Front Desk & Customer Experience Executive (For Computer Hardware company) Job Title: Front Desk & Customer Experience Executive Department: Service Center Operations Location: Onsite (Service Center) Reporting to: Service Operations Team Leader Key Responsibilities: Customer Interaction & Service Coordination Welcome and assist walk-in customers. Handle phone/email/chat inquiries regarding services. Create job cards, log system inwards, and update CRM. Sales & Lead Conversion Promote accessories, services, and extended warranties to walk-in customers. Track inquiries and update CRM records for follow-ups. Reception Area Management Keep the front desk and waiting area clean, organized, and customer-friendly. Display branding materials, service brochures, and policies properly. Customer Issue Resolution Address minor complaints or delays with empathy. Escalate complex issues to the Service Operations Team Leader. Reporting & Support Maintain daily logs of job cards, customer interactions, and feedback. Assist in compiling reports for service volume, lead conversion, and customer satisfaction. Requirements: Graduate with 1–3 years of experience in front desk or customer support roles. Strong communication skills and customer empathy. Basic understanding of CRM or ticketing systems preferred. Job Type: Full-time Pay: ₹20,000.00 - ₹22,000.00 per month Work Location: In person