Front Desk & Customer Experience Executive

A holistic IT solutions company based in North India, specializing in computer hardware supply and service, as well as comprehensive IT support for businesses and consumers is looking for its new office in Chennai.

Front Desk & Customer Experience Executive (For Computer Hardware company)

Job Title: Front Desk & Customer Experience Executive
Department: Service Center Operations
Location: Onsite (Service Center)
Reporting to: Service Operations Team Leader

Office at West Thambaram

Key Responsibilities:

• Customer Interaction & Service Coordination
• Welcome and assist walk-in customers.
• Handle phone/email/chat inquiries regarding services.
• Create job cards, log system inwards, and update CRM.
• Sales & Lead Conversion
• Promote accessories, services, and extended warranties to walk-in customers.
• Call prospects and promote our Computer products and services.
• Track inquiries and update CRM records for follow-ups.
• Reception Area Management
• Keep the front desk and waiting area clean, organized, and customer-friendly.
• Display branding materials, service brochures, and policies properly.
• Customer Issue Resolution
• Address minor complaints or delays with empathy.
• Escalate complex issues to the Service Operations Team Leader.
• Reporting & Support
• Maintain daily logs of job cards, customer interactions, and feedback.
• Assist in compiling reports for service volume, lead conversion, and customer satisfaction.

Office at West Thambaram

Requirements:

• Graduate with 1–3 years of experience in front desk or customer support roles.
• Strong communication skills and customer empathy.
• Basic understanding of CRM or ticketing systems preferred.
• Experience in Telecalling will be a plus.

Office at West Thambaram

Job Type: Full-time

Pay: ₹20,000.00 - ₹24,000.00 per month

Work Location: In person