Front Desk & Customer Experience Executive

Front Desk & Customer Experience Executive (For Computer Hardware company)

Job Title: Front Desk & Customer Experience Executive
Department: Service Center Operations
Location: Onsite (Service Center)
Reporting to: Service Operations Team Leader

Key Responsibilities:

• Customer Interaction & Service Coordination
• Welcome and assist walk-in customers.
• Handle phone/email/chat inquiries regarding services.
• Create job cards, log system inwards, and update CRM.
• Sales & Lead Conversion
• Promote accessories, services, and extended warranties to walk-in customers.
• Track inquiries and update CRM records for follow-ups.
• Reception Area Management
• Keep the front desk and waiting area clean, organized, and customer-friendly.
• Display branding materials, service brochures, and policies properly.
• Customer Issue Resolution
• Address minor complaints or delays with empathy.
• Escalate complex issues to the Service Operations Team Leader.
• Reporting & Support
• Maintain daily logs of job cards, customer interactions, and feedback.
• Assist in compiling reports for service volume, lead conversion, and customer satisfaction.

Requirements:

• Graduate with 1–3 years of experience in front desk or customer support roles.
• Strong communication skills and customer empathy.
• Basic understanding of CRM or ticketing systems preferred.

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person