Front Desk & Customer Experience Executive

As a Front Desk & Customer Experience Executive at the Computer Hardware company, you will play a crucial role in ensuring a seamless customer experience and efficient service operations. - Welcome and assist walk-in customers with a friendly demeanor. - Handle phone/email/chat inquiries promptly and effectively. - Create job cards, log system inwards, and update CRM accurately. - Promote accessories, services, and extended warranties to customers. - Track inquiries, update CRM records, and follow up on leads. - Maintain a clean, organized, and customer-friendly reception area. - Display branding materials, brochures, and policies appropriately. - Address minor complaints or delays with empathy and professionalism. - Escalate complex issues to the Service Operations Team Leader for resolution. - Maintain daily logs of job cards, customer interactions, and feedback. - Assist in compiling reports related to service volume, lead conversion, and customer satisfaction. Requirements: - Graduation with at least 1-3 years of experience in front desk or customer support roles. - Strong communication skills and ability to empathize with customers. - Basic understanding of CRM or ticketing systems is preferred. Please note that this is a full-time position that requires in-person work at the Service Center.,