Team Leader – Sales (Outbound Campaign | BPO)

Job Description

Company Description DialDesk is India's first pay-as-you-go shared CX platform, offering businesses a way to scale, gain insights, and achieve ROI. Unlike traditional call centers, DialDesk integrates smart automation, human empathy, and deep analytics into one cloud-based solution. We seamlessly manage customer interactions across various channels, enabling businesses to focus on growth. Our plug-and-play model supports startups, SMEs, and enterprises by providing 24/7 customer service, reducing costs, and enhancing customer satisfaction. DialDesk empowers businesses to win, retain, and grow their customer base. Role Description This is a full-time, on-site role for a Team Leader – Sales (Outbound Campaign | BPO) located in Noida. The Team Leader will oversee and manage the sales team, ensuring the achievement of sales targets and maintaining high standards of customer service. Responsibilities include monitoring team performance, providing coaching and training, analyzing sales metrics, and reporting on performance. The Team Leader will also be involved in strategic planning to enhance team efficiency and sales performance. Qualifications Team Management and Customer Service skills Strong Communication and Sales skills Analytical Skills to monitor and report on performance metrics Experience in a BPO environment is a plus Ability to work in a fast-paced and dynamic environment Bachelor's degree in Business, Marketing, or related field