Team Leader Sales

1 years

3 - 4 Lacs

Posted:14 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Team Leader – BPO
Location: Kariwala Towers, Salt Lake Sector V, Kolkata
Shift: Rotational
Week Off: 1 rotational off
Joining: Immediate joiner preferred
Experience: Minimum 1 year as Team Leader in BPO

Responsibilities:

  • Lead and manage a team to meet targets
  • Monitor team performance, provide feedback and coaching
  • Handle escalations and ensure customer satisfaction
  • Maintain attendance, shrinkage, and attrition reports
  • Prepare performance reports using Excel

Skills Required:

  • Proficiency in Basic & Advanced Excel
  • Strong knowledge of Pivot Table, VLOOKUP, HLOOKUP
  • Team handling, communication, and leadership skills

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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